Steffany Gonzalez
Maywood,CA
Summary
Dependable professional with a proven track record in the field, known for attention to detail and proactive mindset. Skilled at improving processes and workflows for team benefit. Conscientious, hardworking, and excels at multitasking in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Onsite Supervisor
SPI Staffing INC
Bell, CA
05.2023 - 08.2024
- Executed a range of administrative tasks including answering phones, filing documents, and managing email correspondence.
- Ensured compliance with legal and company policies, taking appropriate disciplinary actions when necessary.
- Managed the recruitment process, including screening, hiring, training, and assigning employees.
- Processed and verified weekly timecards, accurately preparing payroll reports.
- Coordinated employee schedules and provided essential information to clients.
Customer Service
Great Call INC
11.2020 - 11.2022
- Delivered exceptional customer service to over 100 clients daily, employing active listening skills to address their concerns and enhance customer retention.
- Demonstrated comprehensive knowledge of company products and services to effectively resolve issues, answer queries, and provide valuable education to customers.
- Utilized company software to systematically record and organize customer information, ensuring accurate and up-to-date records.
- Resolved both routine and complex technical issues with devices, leveraging problem-solving skills to achieve effective solutions.
- Meticulously documented customer interactions and outcomes in the system during calls, ensuring precise and complete records for future reference.
Education
High School Diploma -
LA Causa Youth Build
Skills
- Additional Skills: Bilingual English-Spanish, Knowledgeable in Microsoft Excel,
Word, Publisher , Sr Clerk Typist , Payroll , HRIS & Administrative Assistant
Timeline
Onsite Supervisor
SPI Staffing INC
05.2023 - 08.2024
Customer Service
Great Call INC
11.2020 - 11.2022
High School Diploma -
LA Causa Youth Build
Similar Profiles
Kevin HendersonKevin Henderson
NA at SPI Holdings / SPI LightingNA at SPI Holdings / SPI Lighting
Anna Maria MichaelAnna Maria Michael
Freelancer at SPI Global TechnologiesFreelancer at SPI Global Technologies
VALÉRIE LAUZONVALÉRIE LAUZON
Infirmière at Agence SPIInfirmière at Agence SPI
MAYRA FLORESMAYRA FLORES
Transload Supervisor/Coordinator at Great Central Transport, Inc.Transload Supervisor/Coordinator at Great Central Transport, Inc.
Luis Casarez AyalaLuis Casarez Ayala
Field Operations Manager at Slomin’s IncField Operations Manager at Slomin’s Inc