Michelle Figueroa
Fort Worth,TX
Summary
I am a Collections Agent with experience in debt negotiation and customer relationship management at MEI Group Office. I consistently exceeded performance goals by using empathetic communication and effective time management. My skills include payment processing, dispute mediation, and data entry.
I am seeking a full-time role that challenges me and utilizes my interpersonal and problem-solving abilities. I am organized, dependable, and ready to contribute to your team's success.
Overview
8
8
years of professional experience
Work History
Collections Agent
MEI Group Office
Arlington, TX
07.2024 - Current
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Maintained high volume of calls and met demands of busy and productive group.
- Enhanced customer satisfaction by providing empathetic assistance in resolving financial issues.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and legal regulations.
- Built strong relationships with clients while negotiating payment arrangements, fostering trust and cooperation.
- Processed debtor payments and updated accounts to reflect new balance.
- Prioritized workload efficiently to manage multiple cases simultaneously while meeting deadlines consistently.
Dental Receptionist
Hwy 30 Dental
Fort Worth, TX
10.2017 - 11.2019
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Maintained high volume of calls and met demands of busy and productive group.
- Enhanced customer satisfaction by providing empathetic assistance in resolving financial issues.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and legal regulations.
- Built strong relationships with clients while negotiating payment arrangements, fostering trust and cooperation.
- Processed debtor payments and updated accounts to reflect new balance.
- Prioritized workload efficiently to manage multiple cases simultaneously while meeting deadlines consistently.
Host
B&B Butchers
10.2021 - 07.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Answered phone calls to take orders, give information and document reservations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Collections Agent
Automaxx
Cleburne, TX
03.2019 - 10.2021
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments efficiently, ensuring accurate application to customer balances.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
- Counseled debtors on payment options and arranged installment agreements.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Brewer High School
White Settlement Tx05.2019
Skills
- Payment arrangement
- Billing procedures
- Goal orientation
- Clear communication
- Training and teaching
- Relationship building
- Goals and performance
- Debt negotiation
- Effective time management
- Customer service
- Phone etiquette
- Bilingual
Timeline
Collections Agent
MEI Group Office
07.2024 - Current
Host
B&B Butchers
10.2021 - 07.2024
Collections Agent
Automaxx
03.2019 - 10.2021
Dental Receptionist
Hwy 30 Dental
10.2017 - 11.2019
Brewer High School