Michelle Fillion
Chicopee,MA
Summary
Results-driven Fulfillment Associate at Titan USA with a strong focus on teamwork and attention to detail. Enhanced operational efficiency by identifying process improvements and training new staff. Demonstrated expertise in product packaging while consistently exceeding customer expectations through accurate and timely order fulfillment. Committed to fostering a collaborative work environment.
Overview
38
38
years of professional experience
Work History
Fulfillment Associate
Titan Usa
Chicopee, MA
02.2017 - 10.2025
- Packaged and labeled products for shipment, ensuring compliance with company standards.
- Assisted in inventory management, performing regular stock counts to maintain accuracy.
- Collaborated with team members to optimize workflow and meet daily fulfillment targets.
- Trained new associates on operational procedures and best practices in fulfillment processes.
- Identified process inefficiencies, recommending improvements to enhance overall productivity.
- Supported quality control measures by inspecting outgoing shipments for accuracy and completeness.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated with team members to optimize workflows and improve overall operational performance.
Desk Clerk
Stanley Cleaners
Westfield, MA
02.2006 - 06.2016
- Managed customer inquiries and service requests efficiently, ensuring high satisfaction levels.
- Processed orders and transactions accurately using point-of-sale systems, enhancing workflow efficiency.
- Maintained organized records of transactions and customer interactions to support operational accuracy.
- Assisted in training new staff on company policies and procedures to foster a knowledgeable team environment.
- Implemented improved scheduling practices that reduced wait times for customers during peak hours.
Front Desk Receptionist
Hampton Inn
West Springfield, MA
04.1988 - 03.2008
- Greeted and assisted guests with check-in and check-out processes.
- Managed phone inquiries and directed calls to appropriate departments.
- Maintained lobby cleanliness and organized front desk area for efficiency.
- Processed reservations using hotel management software to ensure accuracy.
- Collaborated with housekeeping to prioritize room readiness for incoming guests.
- Trained new staff on front desk procedures and customer service standards.
- Resolved guest complaints promptly, enhancing overall satisfaction levels.
Education
GED -
Chicopee High School
Chicopee, MASkills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Product packaging
Languages
French
Elementary
Timeline
Fulfillment Associate
Titan Usa
02.2017 - 10.2025
Desk Clerk
Stanley Cleaners
02.2006 - 06.2016
Front Desk Receptionist
Hampton Inn
04.1988 - 03.2008
GED -
Chicopee High School