Summary
Overview
Work History
Education
Skills
Certifications
Work Availability
Quote
Timeline
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Michelle Fleshner

Lithia,FL

Summary

A dedicated, reliable medical administrator with twenty years' experience and a Bachelors of Healthcare Management. Seeking a medical administration or COO role where I am able to integrate organizational abilities and well-refined leadership skills to excellent use in promoting the highest standard of medical care.

Overview

20
20
years of professional experience

Work History

Practice Administrator

Brandon Eye Associates
Brandon, Florida
05.2011 - 03.2023
  • Plant City and Sun City Center, Decreased overhead from 90% when taking over the role to 50% within one year and maintained to end of tenure
  • Instituted the practice’s first ever quarterly shareholder distributions
  • Added two satellite locations
  • Recruited physicians and lay staff
  • Created training programs for technicians and front desk staff
  • Improved efficiency through office design, staff training and investment in technology
  • Negotiated insurance contracts
  • Maintained compliance to achieve perfect MIPS scores
  • Study coordinator for three Clinical Trials
  • Oversaw two EMR transitions
  • Create and monitor budgets
  • Creating and updating employee policies and procedures
  • Kept practice thriving throughout pandemic without laying off a single employee
  • Created team moral through office building activities monthly

Practice Administrator

Pernoud Eye Institute
Saint Louis, Missouri
07.2003 - 05.2011
  • Decreased overhead from 70% to 50% within one year
  • Created training programs
  • Moved billing in-house to optimize collections
  • Recruited physician and lay staff
  • Negotiated purchase of neighboring practice
  • Negotiated insurance contracts
  • Created and implemented policies and procedures for effective practice management.

Presentations

American Society of Ophthalmic Administrators
  • Learning with Laughter – Staff education strategies to boost learning and morale
  • Surviving Near Disaster – Case study of a practice surviving near bankruptcy to evolve from a single location practice to a thriving three location practice

Education

Bachelor of Healthcare Management -

Southern New Hampshire University

Skills

  • Ophthalmic Health Science
  • Teamwork
  • Communication
  • Organization
  • Efficiencies
  • Strong computer skills
  • Leadership
  • Clinical Trials
  • Medical legal knowledge
  • Accounting
  • Critical thinking
  • Attention to detail
  • Contract negotiation
  • Workflow Management
  • Policy and Procedure Development
  • HIPAA and OSHA Regulations
  • Employee Supervision
  • Financial Operations Oversight
  • Policy and Program Development
  • Verbal and Written Communication
  • Time Management
  • Service Utilization Improvements
  • Interdepartmental Functions Coordination
  • Critical Thinking
  • Employee Performance Evaluations
  • Financial Reporting Coordination
  • Decision Making
  • Process Implementation
  • Budget Planning
  • Employee Recruitment and Hiring
  • Budget Development
  • Risk Management
  • Employee Training Program
  • Resource Management
  • Mentoring and Coaching
  • Managing Medical Practices
  • New Hire Training
  • Payroll Administration
  • Strategic Business Planning
  • Budget Oversight

Certifications

  

Certified Ophthalmic Executive (COE), American Society of Ophthalmic Administrators

Ophthalmic Coding Specialist (OCS), American Academy of Ophthalmology

Certified Patient Service Specialist (CPSS), American Society of Ophthalmic Administrators

GCP for Clinical Investigations of Drugs and Devices, CITI Program

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

Practice Administrator

Brandon Eye Associates
05.2011 - 03.2023

Practice Administrator

Pernoud Eye Institute
07.2003 - 05.2011

Presentations

American Society of Ophthalmic Administrators

Bachelor of Healthcare Management -

Southern New Hampshire University

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Michelle Fleshner