Caitlin Lewis
Lenexa,USA
Summary
Strategic Practice Administrator and Operations Manager recognized for the ability to bridge operational gaps through strong relationship management and collaborative leadership. Highly skilled at navigating complex interpersonal dynamics to foster productive, cohesive work environments. Proven track record in unifying teams during practice acquisitions and streamlining communication between diverse stakeholders to drive both patient satisfaction and business growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Practice Administrator & Operations Manager
Pingel Family Eyecare
Mission & Lawrence, KS
03.2018 - Current
- Strategic Growth: Provide operational leadership for two optometry branches, achieving consistent year-over-year cost improvements.
- Change Management: Orchestrated the conversion of an acquired practice, implementing new operational standards and patient care protocols.
- Technical Infrastructure: Led the migration to the Weave platform and managed the termination of legacy service contracts to streamline workflows.
- Financial Oversight: Direct labor and expense management strategies to reduce practice overhead and maximize profitability.
- HR & Personnel: Manage all HR functions including talent sourcing, payroll, and the development of internal staff training programs.
- Market Alignment: Adjusted product allocation and retail strategies to drive sales growth and community engagement.
Store Associate
Itsy Bitsy Bums
Kansas
08.2015 - 06.2017
- Cultivated a community-driven retail environment by facilitating weekly instructional sessions on product usage and lifestyle.
- Exceeded sales goals through proactive problem-solving and personalized customer service.
Sales Associate
Lifetouch Portrait Studios
10.2007 - 01.2013
- Consistently met and exceeded sales targets by building professional rapport and trust with clients.
- Drove customer acquisition and return rates through high-level service and product delivery.
Education
Bachelor of Science in Nursing - BSN
National American University
Overland Park, Kansas08-2014
Skills
- Software: Microsoft Excel, Word, PowerPoint, Solutionreach, Weave Platform
- Clinical/Office: HIPAA Compliance, Ophthalmic Billing Guidelines, A/R Management, Electronic Health Records, Practice Management
Certification
- Certified Paraoptometric (CPO)
- CNA Certification & Vital Signs Proficiency
- Clinical Rotations: Completed core BSN requirements, demonstrating essential clinical and nursing skills.
Timeline
Practice Administrator & Operations Manager
Pingel Family Eyecare
03.2018 - Current
Store Associate
Itsy Bitsy Bums
08.2015 - 06.2017
Sales Associate
Lifetouch Portrait Studios
10.2007 - 01.2013
Bachelor of Science in Nursing - BSN
National American University
CORE COMPETENCIES
- Operational Leadership: Practice Management, Process Improvement, Project Management
- Human Resources: Talent Acquisition, Staff Development, Conflict Management
- Financial Management: A/R, Medical Billing, Expense Management, Payroll
- Technical Proficiency: Weave, Solutionreach, Microsoft Office, Social Media Marketing