Arie Beach
Amazing Smiles Dental Implant Center
Southfield,MI
13
years of professional experience
Strategic Operations Manager and Treatment Coordinator with expertise in revenue cycle management, patient consultations, and workflow optimization. Streamlined operations and led cross-functional teams to enhance efficiency and drive sales growth in healthcare and retail sectors. Focused on resolving escalations and ensuring SOP compliance to meet organizational objectives.
Work History
Office Manager
5 Years 1 Month- Treatment Coordination & Revenue Growth: Presented comprehensive treatment plans for high-value cosmetic and restorative procedures (porcelain veneers, full-mouth restorations, dental implants) and leveraged third-party financing (CareCredit, Sunbit, Proceed Finance) to enhance case acceptance rates.
- Financial & Revenue Cycle Management: Lead end-to-end RCM, including claims processing, accounts receivable, ledger audits, daily accounting, and financial reporting to minimize aging balances over 60 days.
- Team Leadership & HR: Oversee recruiting, onboarding, payroll, staff scheduling, and performance evaluations; facilitate daily huddles and monthly meetings to align target KPIs.
- Inventory & Compliance: Manage clinic vendor relationships and inventory procurement to reduce annual overhead costs while ensuring strict compliance with OSHA, HIPAA, and infection control standards.
- Patient Relations & Marketing: Execute patient retention and digital marketing strategies to boost positive online reviews, drive new patient growth, and handle service escalations with high professionalism.
- Patient Relations & Marketing: Executed patient retention and digital marketing strategies that increased positive online reviews, attracted new patients, and effectively managed service escalations.
Client Performance Manager
2 Years 7 Months- Sales Coaching & Performance: Coached and trained frontline agents through real-time counter observations, aligning goals and achieving monthly sales targets.
- Team & Operations Administration: Managed interviewing, recognition programs, and schedule creation to maintain optimal coverage and ensure SOP adherence.
- Audits & Escalations: Conducted SOP compliance audits and sales reporting while serving as primary point of contact for escalations, streamlining resolution processes.
Client Performance Associate (CPA)
9 Months- Managed inventory staging, kitting, and storage, implementing quality control measures and contributing to accurate sales forecasts.
- Supported leadership by scheduling, onboarding, setting up devices for clients, and training associates to achieve monthly sales targets.
- Led financial audits to ensure compliance with GAAP and regulatory standards.
- Developed and implemented budget forecasts to enhance financial planning accuracy.
- Streamlined accounting processes, reducing processing time for monthly closings.
Operations Manager
3 Years 4 Months- Shrinkage Reduction: Decreased store shrink by 40% within one year by introducing a strict management check-and-balance protocol that sustained historical lows in loss prevention.
- Managed retail inventory, merchandising, and traffic flow, resolving complex customer and operational issues to enhance store experience.
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement strategic initiatives driving performance improvements.
- Developed and monitored key performance indicators to assess operational effectiveness.
Skills
Treatment planning
Revenue Cycle Management (RCM)
Patient Intake & Retention
PPO/Fee-for-Service Insurance Verification
CareCredit/Third-Party Financing.
Operations management
Staff Recruitment & Onboarding
Performance Tracking (KPIs)
Inventory Management
SOP & Regulatory Compliance (OSHA/HIPAA).
Financial reporting
Technical Proficiency: Practice Management Systems (Dentrix
Eagle soft
Open Dental
Curve
Carestack)
Microsoft Office/Excel
Patient Engagement Platforms (Weave
Solutionreach
RevenueWell
Podio).
Timeline
Office Manager
Amazing Smiles Dental Implant Center
07.2021 - CurrentRead More
Client Performance Manager
Travel Tab
03.2018 - 10.2020Read More
Client Performance Associate (CPA)
Travel Tab
06.2017 - 03.2018Read More
Operations Manager
Verizon Wireless
07.2013 - 11.2016Read More