Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Mary Flenniken

Montclair,VA

Summary

Experienced Office Manager and Administration Professional with 20+ experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Will appreciate long term employment with a company that can help grow and thrive. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

29
years of professional experience

Work History

Parkway Smiles Dentistry

Office Manager
10.2008 - Current

Job overview


  • Accountable for hiring,termination,evaluations, office benefits.
  • Updated reports, managed accounts, and generated reports for company database.
  • Proficient in all aspects of running a productive dental practice.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Catoctin Mortgage

Human Resources/Financial Coordinator
06.2006 - 07.2008

Job overview

  • Prepared balance sheets, cash flow reports and income statements.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.

Daniel O. Carson DDS, P.C. & Associates

Dental General Manager
08.1994 - 06.2005

Job overview

  • Managed two dental practices with 15+ employees.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained relationships with patients earning their trust.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Northern Virginia College
VA

X-ray Certification from Radiology
06.1995

University Overview

(General classes, Business Management) Member of AADOM ( American Association of Dental Office Managers)

Dental Marketing (free webinars)

Garfield
VA

Diploma from High School Diploma
06.1984

Skills

  • Accountable for hiring, termination, training, evaluation, pay increases, office benefits, including medical coverage, 401k enrollment, office protocols, and office manual
  • Skilled in handling patient and staff discrepancies
  • Proficient in all aspects of running productive practice, including A/P, A/R, daily, monthly, quarterly, year numbers
  • Experienced with treatment planning, scheduling, and billing
  • Payment plans, Care credit Collection agencies
  • Extremely knowledgeable in dealing with insurance companies, including billing, NEA attachments,
  • Knowledgeable with insurance verifications, appeals, following up with outstanding insurance claims
  • Conducted staff meeting, morning huddles
  • Ordering of office supplies and some clinical supplies
  • Experience with loop, beam readers, excel, word, Softdent,(some Dentrix,Open dental,Care stack)
  • Quick books, Solutionreach, Weave
  • Payroll, reconciled, bank statements, deposits, W-2, 1099, P&L reports, marketing stats
  • Posting on FB page
  • Coaching and Training
  • Financial Tracking
  • Team Bonding
  • Customer Relations
  • Account and Ledger Reconciliations
  • Policy and Procedure Modification
  • Vendor Liaising
  • Policy Implementation
  • Excellent Multitasking Abilities
  • Team Player
  • Great communicator, fun, courteous, and reliable

Accomplishments

  • OSHA (needs updated)

Timeline

Office Manager

Parkway Smiles Dentistry
10.2008 - Current

Human Resources/Financial Coordinator

Catoctin Mortgage
06.2006 - 07.2008

Dental General Manager

Daniel O. Carson DDS, P.C. & Associates
08.1994 - 06.2005

Northern Virginia College

X-ray Certification from Radiology

Garfield

Diploma from High School Diploma
Mary Flenniken