Michelle Flett
Sussex,NJ
Summary
Customer focused professional with experience in customer service, sales, marketing, and business operations. Effective at managing multiple tasks with organization, strong detail, and follow through capabilities while maintaining a high level of confidentiality when necessary. Adept at problem-solving and communication, consistently creating a harmonious and efficient environment. Dependable and proactive, with the ability to anticipate and address needs efficiently.
Overview
13
13
years of professional experience
Work History
Family Manager
Self-Employed
Sussex, NJ
10.2019 - Current
- Create and coordinate detailed calendars of events and activities, including multiple sports, academic deadlines, travel, appointments and meetings.
- Manage household and family responsibilities including childcare, meal planning and housekeeping.
- Adapted elementary online learning using available school resources and created and implemented preschool curriculum during COVID.
Executive Assistant
Comet Management
Hamburg, NJ
01.2018 - 10.2019
- Manage Social Media Facebook page.
- Assisted Owner and Property Manager with daily tasks.
- Liaison between resident and Property Managers, Accounting Department, vendors and residents.
- Research and schedule meetings for vendor bids and Board presentations Prepare Board meeting agendas and packets.
- Onsite visits to inspect community and met with residents as requested.
- Vendor followup to ensure work order completion.
- Submitted and closed out work orders.
- Reviewed resumes and scheduled interviews with various job applicants.
- Front desk coverage-assisted residents with inquiries, received payments and issued receipts.
- Direct phone calls to appropriate person and/or handled call from problem to solution.
Executive Assistant
Quality Conservation Services, Inc.
Oak Ridge, NJ
10.2014 - 10.2017
- Manage General Manager’s calendar, email and schedule.
- Greet visitors and directs to appropriate individuals.
- Act as liaison between executives, sales team, administrative team, vendors and clients.
- Schedule audits with clients and internal staff.
- Coordinate and implement internal meetings.
- Draft meeting agendas, memos and weekly reports.
- Schedule potential employees for interview and on boarding process.
- Assist with Accounts Payables.
- Order office supplies.
- Open, sort and distribute messages and correspondence.
- Research development and make sales cold calls.
Administrative Assistant
Sussex Motors Imports, LLC
Newton, NJ
01.2012 - 06.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted finance department with contract preparation and follow up.
- Accounts Payables transactions, recorded cash and issued receipts.
- Processed approximately 50 sets of documentation for licensing and titling weekly.
- Supported sales staff/trained new employees.
Education
Bachelor of Arts - Communication
Rider University
Lawrenceville, NJAssociate of Arts - Liberal Arts
Sussex County Community College
Newton, NJSkills
- Appointment Scheduling
- Educational Support
- Executive Support
- Strong Problem Solver
- Meticulous attention to detail
- Information confidentiality
- Customer Service
- Calendar Management
- Document Preparation
- Interpersonal Communication and Phone Etiquette
Timeline
Family Manager
Self-Employed
10.2019 - Current
Executive Assistant
Comet Management
01.2018 - 10.2019
Executive Assistant
Quality Conservation Services, Inc.
10.2014 - 10.2017
Administrative Assistant
Sussex Motors Imports, LLC
01.2012 - 06.2013
Bachelor of Arts - Communication
Rider University
Associate of Arts - Liberal Arts
Sussex County Community College