Michelle Flono
Mcdonough,Georgia
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
14
14
years of professional experience
Work History
Credit/AR Specialist
FGM-Fabral
02.2024 - 08.2025
- Processed tax exempt certificates, discounts, and vendor credit inquiries.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved customer claims related to shortages, discount violations, and returns.
- Implemented process improvements that led to reduced errors in invoicing and increased effectiveness in collections efforts.
- Managed a high volume of customer accounts while maintaining strict attention to detail, ensuring all transactions were accurately recorded and documented.
- Performed targeted collections on past due accounts aged over 30 days.
- Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Monitored client abilities and account information to determine appropriate credit approval decisions.
- Reviewed accounts and released orders based on credit worthiness
Collections Specialist
OmniMax International
02.2023 - 02.2024
- Achieved performance goals on consistent basis.
- Researched accounts and completed due diligence to resolve collection problems.
- Worked in call center environment handling manual dialed outbound calls.
- Processed payments and applied to customer balances.
- Pulled invoices and credits
- Communicated effectively with credit team concerning customers that were delinquent.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Operations Manger/ Owner
The Zoo Logistics LLC/MPR Trucking INC
03.2018 - 02.2023
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Collected past due balances from brokers and other logistic companies
- Managed truck drivers on a day to day basis
- Found, negotiated and booked loads
- Trained and motivated employees to perform daily business functions.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Established foundational processes for business operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.
3rd Key Manager/Makeup Artist
MAC Cosmetics
10.2011 - 03.2018
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at the beginning and end of shift.
- Sold and applied cosmetics to taylor each clients needs
- Developed professional relationships to improve retention of key customers.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Trained employees in makeup artistry skills to keep the team current.
- Pulled sales numbers daily and weekly and ensured artists met individual and store sales goals.
Education
Morris Brown College
Atlanta, GA 05.2001 -
Skills
Customer Research
Outbound Calling
Account Maintenance
Account Review
Issue Investigation
Account Reconciliation
Payment Posting
Timeline
Credit/AR Specialist
FGM-Fabral
02.2024 - 08.2025
Collections Specialist
OmniMax International
02.2023 - 02.2024
Operations Manger/ Owner
The Zoo Logistics LLC/MPR Trucking INC
03.2018 - 02.2023
3rd Key Manager/Makeup Artist
MAC Cosmetics
10.2011 - 03.2018
Morris Brown College
05.2001 -
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