Michelle Flores
Healthcare Assistant Manager
Kennewick,WA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Proactive with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Pulmonary Clinic Assistant Manager
Stanford Children’s Health
05.2018 - 08.2021
- Manage daily operations and staff for an outpatient Pediatric Pulmonary/Cystic Fibrosis/Lung Transplant Ambulatory Clinic
- Develop new processes using lean principles, coordinate with 9 Bay Area clinic site locations, successful 2019 Joint Commission surveys, and work closely with Executive Leaders to enhance patient experience.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Built relationships with physicians to create steady referral pipeline.
- Prepared and retained records, files and reports according to various government and practice standards.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Recruited, hired and educated staff
- Reduced DME order back-log by 100% by implementing weekly meetings and building Epic Order WQ
Authorization Assistant Manager
Stanford Children's Health
03.2011 - 05.2018
- Manage daily operations and staff to financially secure scheduled patient admissions, appointments and procedures
- Develop and implement new processes using lean principles, coordinate with Executive Leaders and Division Chiefs to enhance Patient Access and Revenue Cycle goals.
- Onboarded new employees with training and new hire documentation.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Reduced WQ volumes by 44% by implementing the “PPO Exclusion Project
- Re-programmed Epic WQ’s in coordination with IS Department
Patient Access Representative - Authorization
Stanford Children’s Health
10.2007 - 03.2011
- Financially secure elective/urgent admissions, appointments and procedures by verifying insurance eligibility, confirmation of benefits and obtaining insurance authorization, specializing in high dollar/high cost procedures and complex insurance not limited to Commercial, Medi-cal/Medicaid, CCS and GHPP payors
- Improved reimbursement for Cochlear Implant surgeries by creating workflow for insurance requirements
- Submitted for prior authorization with required documentation to appropriate funding source.
- Maintained consistent follow-up on status of prior authorization requests..
- Reviewed documentation for accuracy and assessment of necessity.
Education
High School Diploma -
Leigh High School
San Jose, CA 09.1996 - 06.2000
Skills
Recruiting and interviewing
Employee performance evaluations
Operations management
Financial Management
Business Development
Strategic planning
Timeline
Pulmonary Clinic Assistant Manager
Stanford Children’s Health
05.2018 - 08.2021
Authorization Assistant Manager
Stanford Children's Health
03.2011 - 05.2018
Patient Access Representative - Authorization
Stanford Children’s Health
10.2007 - 03.2011
High School Diploma -
Leigh High School
09.1996 - 06.2000