Michelle Franco
San Antonio
Summary
Extensive experience in conducting inspections of production components to ensure compliance with established quality standards. Collaborated effectively with cross-functional teams to identify and resolve quality issues, leading to enhanced manufacturing processes. Engaged in data analysis to track quality metrics, contributing to informed decision-making for process refinement and defect reduction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
Work History
Body Accuracy Team
Toyota Motor Manufacturing
San Antonio
02.2025 - Current
- Conducted thorough inspections of production components to ensure compliance with quality standards and specifications.
- Collaborated with cross-functional teams to identify and resolve quality issues, enhancing overall manufacturing processes.
- Assisted in the development of quality control documentation to support continuous improvement initiatives and training.
- Monitored production workflows to ensure adherence to safety protocols and quality assurance requirements consistently.
- Evaluated and reported on product discrepancies, contributing to the reduction of defects in the manufacturing process.
- Engaged in data analysis to track quality metrics, informing decisions for process refinement and quality assurance.
- Contributed to team meetings by sharing insights on quality trends and best practices for enhancing manufacturing outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Production Team Member
Toyota Motor Manufacturing
San Antonio
12.2023 - 06.2025
- Operated assembly line equipment efficiently to produce high-quality vehicles, ensuring adherence to safety standards and quality protocols.
- Collaborated with team members to troubleshoot production issues, minimizing downtime and maintaining workflow continuity.
- Conducted routine inspections of components to ensure compliance with quality specifications, contributing to product reliability.
- Assisted in training new team members on operational procedures and safety practices, enhancing overall team performance.
- Reported production metrics accurately to supervisors, facilitating timely adjustments and improvements in workflow efficiency.
- Maintained cleanliness and organization of work areas, promoting a safe and efficient production environment.
- Followed detailed work instructions and standard operating procedures, ensuring consistent quality and safety in production tasks.
- Participated in team meetings and training sessions concerning new processes or techniques.
- Worked collaboratively with supervisors, co-workers, vendors and customers when necessary.
- Maintained accurate records of production output, quality control checks and related information.
Customer Service Representative
Citi bank
San Antonio
09.2022 - 10.2023
- Delivered exceptional customer service by resolving inquiries efficiently, contributing to improved client satisfaction.
- Managed customer accounts by updating information accurately, ensuring compliance with internal policies and enhancing operational efficiency.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Insurance Agent
USAA
San Antonio
12.2019 - 07.2022
- Developed tailored insurance solutions by assessing client needs, resulting in increased client retention and satisfaction.
- Conducted thorough risk assessments to provide clients with accurate coverage options, improving overall client understanding and trust.
- Processed payments received from clients promptly according to established procedures.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Assistant General Manager
Mega furniture
San Antonio
01.2017 - 04.2019
- Analyzed customer feedback and sales data to refine product offerings, leading to increased customer satisfaction and loyalty.
- Established performance metrics for team members, promoting accountability and continuous improvement in service delivery standards.
- Conducted regular audits of inventory and operational procedures, ensuring compliance with quality standards and minimizing losses.
- Managed daily operational tasks, maintaining a well-organized workspace and ensuring adherence to safety protocols and procedures.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
Customer Service Manager
Mega furniture
San Antonio
02.2015 - 12.2016
- Interacting with customers in a retail environment
- Processing the sales through the Software
- Assisting Customers, Sales Associates and Sales Management with a variety of duties including cashier, customer account reviews, sales order delivery, sales order changes and follow ups
- Answering incoming telephone calls & making outgoing calls for Follow ups
- Maintain and assist in keeping a office environment
- Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
- Able to do the multi-tasks when the stores are in a fast paced work environment
- Awarded best employee for the month (6 times in a year )
- Ability to perform under pressure, the ability to resolve conflict in a professional & courteous manner
- Trained New Team members on various job duties
- Organized, punctual, self-motivated with a good work ethic.
Education
Oliver Wendell Holmes High School
San Antonio, TXSkills
- Quality inspections
- Compliance standards
- Quality control documentation
- Process improvement
- Production workflows
- Defect reduction
- Problem resolution
- Safety protocols
- Training and development
- Quality assurance
- Team leadership
- Team training
- Communication skills
- Microsoft (excel, PowerPoint etc)
Timeline
Body Accuracy Team
Toyota Motor Manufacturing
02.2025 - Current
Production Team Member
Toyota Motor Manufacturing
12.2023 - 06.2025
Customer Service Representative
Citi bank
09.2022 - 10.2023
Insurance Agent
USAA
12.2019 - 07.2022
Assistant General Manager
Mega furniture
01.2017 - 04.2019
Customer Service Manager
Mega furniture
02.2015 - 12.2016
Oliver Wendell Holmes High School