Michelle Fry
Winnabow,USA
Summary
Dynamic Patient Service Representative with extensive experience at Wilmington Health, excelling in team leadership and medical insurance verification. Proven ability to enhance patient satisfaction through effective communication and efficient appointment management. Skilled in electronic health records and dedicated to maintaining HIPAA compliance while fostering a collaborative work environment.
Overview
15
15
years of professional experience
Work History
Patient Service Representative - Site Coordinator
Wilmington Health
Leland, US
01.2025 - Current
- Serve as a trainer to new front desk employees
- Main point of contact for Patient Representatives to help assist with any problems or questions
- Greet and check in patients - verify demographics and insurance
- Check-out and schedule patient appointments
- Verification of insurance coverage
- Collection of co-pays and patient balances
- Resolve patient inquiries/concerns on balances
Credentialing Assistant
Medix Temp Agency - Wilmington Health
Wilmington, US
08.2024 - 12.2024
- Receive incoming calls
- Provider file/folder maintenance
- Update and maintain provider national data (CAQH) base for organization providers
- Compile data as needed for reports
- Collaborator with team mates to create processes for department efficiency and accuracy
Medical Records Technician
US Med Express
Wilmington, US
08.2022 - 09.2024
- Created Medicaid renewal paperwork for patients' medically necessary supplies.
- Conducted follow-up calls to multiple doctor's offices to verify receipt and completion of patient documents.
- Resolved patient concerns and needs with efficiency and compassion.
- Prepared and faxed time-sensitive Medicaid-required documents to the correct provider's offices.
- Fostered a collaborative team environment to ensure timely and compassionate patient care.
Executive Assistant
Azure Funding
Wrightsville Beach, US
11.2021 - 06.2022
- Collected and organized necessary documentation for processing loan requests.
- Managed incoming calls and assisted with closing Yacht loans.
- Coordinated with various departments to ensure loan forms and documents were submitted to lenders on or before deadlines.
- Investigated and resolved issues with missing titles, registrations, and liens on vessels.
Patient Services Coordinator
Novant Health Oceanside Family Medicine
Leland, US
12.2019 - 11.2021
- Scheduled patient appointments and managed communication between doctors, patients, and clinical staff.
- Registered patients, verifying all demographic and financial data for accuracy.
- Facilitated payment processes and ensured the reconciliation of daily deposits.
- Assisted in training new staff members to maintain high service standards.
Billing Specialist/Contact Lens Coordinator
Richmond Eye Associates
Richmond, US
01.2011 - 01.2019
- Scheduled patient appointments and managed communication between doctors, patients, and clinical staff.
- Verified eligibility of healthcare benefits and facilitated payment processes.
- Registered patients and ensured accuracy of demographic and financial data.
- Collected payments and ensured the reconciliation of daily deposits.
- Trained patients on the proper care and use of contact lenses.
- Promoted and maintained a positive work environment and assisted in training new staff members.
Education
High school diploma -
Mills E. Godwin High School
Richmond, VA05.1989
Skills
- Phone communication and multi-line systems
- Team leadership and management
- Electronic health records management
- Medical insurance verification
- Office administration expertise
- Patient support and interaction
- Documentation review and record keeping
- Appointment scheduling and management
- HIPAA compliance and confidentiality
- Customer service and inquiry handling
- Microsoft Office proficiency (Word, Excel, Outlook)
- Data entry and computer operation
- Healthcare insurance navigation
- Staff training and supervision
- Time management
Timeline
Patient Service Representative - Site Coordinator
Wilmington Health
01.2025 - Current
Credentialing Assistant
Medix Temp Agency - Wilmington Health
08.2024 - 12.2024
Medical Records Technician
US Med Express
08.2022 - 09.2024
Executive Assistant
Azure Funding
11.2021 - 06.2022
Patient Services Coordinator
Novant Health Oceanside Family Medicine
12.2019 - 11.2021
Billing Specialist/Contact Lens Coordinator
Richmond Eye Associates
01.2011 - 01.2019
High school diploma -
Mills E. Godwin High School