Michelle Fryover

Track and move jobs that have stalled

Check in frames

Work email for incoming work or cancellation of jobs from outsource

Fix bad tickets

• Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
• Corrected data entry errors to prevent duplication or data degradation.
• Used computer software to store and retrieve data.
• Followed data entry protocols, rules and regulations.
• Completed data entry tasks with accuracy and efficiency.
• Sorted documents and maintained organized filing process.

• Responded to customer requests for products, services, and company information.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.