Michelle Furr
Kalamazoo
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Owner
Purple Paisley, LLC
09.2020 - Current
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Streamlined business processes, enhancing operational efficiency and reducing costs across multiple departments.
- Established partnerships with local vendors to expand product offerings and improve procurement strategies.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Senior Tax Analyst
Amerifirst Home Mortgage
09.2015 - 05.2020
- Led tax compliance projects, ensuring adherence to federal and state regulations.
- Streamlined tax reporting processes, enhancing efficiency and accuracy in submissions.
- Mentored junior analysts on complex tax issues and regulatory changes.
- Conducted detailed research on tax law updates, informing strategic decision-making.
- Implemented automation tools for data analysis, reducing manual entry errors.
- Developed training materials for staff on new tax software enhancements.
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
Workforce Real Time Analyst
ONEWEST Bank, a Division of CIT Bank
05.2010 - 07.2014
- Analyzed real-time workforce data to optimize staffing levels and improve service delivery.
- Monitored call center metrics, identifying trends to enhance performance and efficiency.
- Collaborated with management to develop strategic staffing plans based on forecasted demand.
- Designed and implemented scheduling solutions to maximize operational effectiveness across teams.
- Developed reports detailing workforce performance, supporting data-driven decision-making processes.
- Supported operations teams by providing timely and accurate information on agent availability and schedule adherence.
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
Education
No Degree - Respiratory Therapy
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Strategic planning
- Financial management
- Business administration
- Administrative oversight
- KPI management
- Attention to detail
- Customer service
- Decision-making
- Customer service management
- Records organization and management
- Desktops, laptops, and mobile devices
- Operations oversight
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner
Purple Paisley, LLC
09.2020 - Current
Senior Tax Analyst
Amerifirst Home Mortgage
09.2015 - 05.2020
Workforce Real Time Analyst
ONEWEST Bank, a Division of CIT Bank
05.2010 - 07.2014
No Degree - Respiratory Therapy
Kalamazoo Valley Community College