Michelle Gallagher
Clayton,NM
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
- Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
4
4
years of professional experience
Work History
Housekeeper
Quality Inn Hotel
, NM
08.2023 - 10.2023
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Ensured that all health standards were met during cleaning operations.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Shift Leader
La Raza Pizza
Clayton, NM
10.2022 - 06.2023
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
CSR
Toot N Totum
Clayton , NM
12.2021 - 09.2022
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Participated in team meetings or training sessions when necessary.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted in the development of customer service procedures and policies.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Dietary Aide
Union county general hospital
Clayton , NM
01.2020 - 10.2020
- Set up trays and food service carts to deliver food to residents.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Served food and snacks according to planned menu and patients' diet orders.
- Delivered meals to residents and patients in their rooms when requested.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Followed dietary procedures in accordance with established policies.
- Treated patients and team members with dignity and respect.
- Delivered snacks to nurse station for distribution to specific residents.
- Served specific meals to patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
- Stocked supplies in dining areas as needed.
- Observed special diets prescribed by physicians or nutritionists.
- Assisted in the ordering, receiving, storage, and inventory of food items.
Education
GED -
Santa Fe Ged
Santa Fe, NM05-2024
Skills
- Supply Inventory Management
- Residential Cleaning
- Guest Relations
- Dusting
- Customer Service
- Quality Assurance Controls
- Housekeeping
- Customer Service-Focused
- Fluent in [Language]
- Teamwork
- Quality Assurance
- Excellent Oral and Written Communication
- Focused and Detail-Oriented
- Hardworking
- Exceptional Time Management
- Appliance Maintenance
- Customer-Oriented
- Health and Safety Compliance
- Exceptional Communicator
Timeline
Housekeeper
Quality Inn Hotel
08.2023 - 10.2023
Shift Leader
La Raza Pizza
10.2022 - 06.2023
CSR
Toot N Totum
12.2021 - 09.2022
Dietary Aide
Union county general hospital
01.2020 - 10.2020
GED -
Santa Fe Ged