Michelle Gallagher Lefevre

• Manage a staff of 360 employees and 152 delivery routes throughout the City of Worcester, Paxton and Rochdale.
• Managed daily operations to ensure timely mail delivery and optimal service quality.
• Oversaw staff performance and provided training to enhance operational efficiency.
• Implemented process improvements to streamline workflow and reduce delays.
• Coordinated logistics for mail routing, ensuring adherence to safety protocols and regulations.
• Developed scheduling strategies to optimize workforce allocation during peak periods.
• Analyzed operational data to identify trends and recommend actionable solutions.
• Fostered a collaborative team environment, promoting communication and problem-solving initiatives.
• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Controlled costs to keep business operating within budget.

• Monitored performance metrics to assess operational efficiency and identify areas for improvement.
• Resolved customer inquiries and complaints, ensuring timely responses and effective solutions.
• Assisted customers in determining proper postal service to align with individual needs.
• Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
• Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
• Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
• Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
• Established strong community presence by participating in local events and outreach programs, fostering positive relationships with local residents and businesses.

• Oversaw daily operations to optimize mail processing and delivery efficiency.
• Implemented process improvements to enhance service quality and customer satisfaction.
• Trained and mentored staff on postal regulations, safety protocols, and operational procedures.
• Managed inventory control for postal supplies, optimizing resource allocation and reducing waste.
• Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
• Managed flow, operations and management services for daily postal visitors.
• Reduced wait times for customers through efficient queue management strategies during peak hours.
• Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
• Managed daily operations of 7-employee post office.

• Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
• Processed incoming and outgoing mail with accuracy, ensuring timely delivery to customers.
• Managed inventory of postal supplies, maintaining stock levels to support operational efficiency.
• Assisted in training new staff on procedures and best practices for service excellence.

• Coordinated communication between kitchen and waitstaff, improving order accuracy and customer satisfaction.
• Supervised waitstaff to ensure adherence to service quality standards and operational procedures.
• Streamlined inventory management processes, reducing waste and improving cost efficiency in supplies procurement.
• Evaluated customer feedback and service trends to develop strategies for continuous improvement in guest experience.
• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
• Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
• Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.