Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Gallo

Miami Beach,FL

Summary

Bilingual team leader with 5 years of High Quality experience in Hospitality & Barista operations. Skilled in team guidance and managing daily tasks while delivering exceptional service. Dedicated to creating a welcoming and memorable experience for every costumer.

Overview

5
5
years of professional experience

Work History

Shift Leader

Maman
04.2024 - 05.2025
  • Communicated effectively with costumers and other department to resolve issues and maintain good relationships.
  • Performed daily opening and closing duties such as counting cash drawers, reconciling tills, and restocking supplies
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Trained new employees and delegated daily tasks and responsibilities.

XO Coffee Bar

Lead Barista
09.2022 - 12.2023
  • Worked well in a team setting, providing support and guidance.
  • Experienced with Latte Art
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.

Shift Leader

Avo
03.2020 - 12.2023
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

High School Diploma -

Miami Beach Senior High School
Miami Beach, FL
02-2019

Skills

  • Bilingual
  • Team oriented
  • Unique Problem Solving Ability
  • Customer Focus
  • Multitasking
  • Employee Relations
  • Training & Development

Timeline

Shift Leader

Maman
04.2024 - 05.2025

XO Coffee Bar

Lead Barista
09.2022 - 12.2023

Shift Leader

Avo
03.2020 - 12.2023

High School Diploma -

Miami Beach Senior High School

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