Michelle Ganoe
Summary
Driven and adaptable Sales Lead Keyholder at Little Green Apple Hallmark, excels in enhancing customer relationships and store operations. Demonstrates proficiency in POS systems and a commitment to exceptional service. Attentive sales lead who brings 12 years of experience in customer service and In-depth knowledge of Ornaments and Collectibles. People- and service-oriented leader with a positive attitude and remarkable work ethic. Reliable Team Lead offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customers positive experiences to drive loyalty and repeat business. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Sales Lead Keyholder
Amy's Hallmark/Little Green Apple Hallmark
05.2017 - Current
- Fulfilled missions of caring and connecting with guests by building relationships through hands on assistance, assessing guests' shopping needs, and providing a warm, inviting, and easy-to-navigate shopping environment.
- Built and shared expertise on products, promotions, services, and rewards programs – relevant and customized to the unique and wide range of shopper needs, relationships, and occasions.
- Volunteered to be the Ornament leader and was in charge of inputting wishlists into the computer, building the ornament wall, receiving and checking in all ornament related shipment, organizing all ornaments in the backroom, filling wishlist orders, being available for any employee or customer questions regarding ornaments, and making reminder phone calls or calling people on waitlists.
- Maintained flexibility and switched focus when necessary. For example, prioritized helping customers over completing other routine tasks in store.
- Took initiative by assessing situations and independently took action to address them.
- Served as support for store management. Finished assigned tasks/projects quickly and accurately, i.e. cycle counts.
- Effectively handled store operations product replenishment & merchandising, ringing sales, processing shipments, managing inventory, and fulfilling website orders.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Opened and closed store 4-5 days per week by counting registers, making deposits, running appropriate day and night reports, and storing and filing all daily paperwork.
- Upheld all company policies and practices.
Sales Associate
Kirlin's Hallmark/Amy's Hallmark
08.2012 - 05.2017
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs and to help build a connection and relationship
- Performed all housekeeping of store including backroom, front of store, bathroom, etc.
- Completed other duties or special projects as assigned
- Strong sense of urgency, flexibility and willingness to adapt to change.
- Received feedback and took action when appropriate.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Communicated effectively to provide a positive first impression to welcome existing, new, and potential customers.
- Upheld all company policies and practices.
Education
Bachelor of Science - Speech Pathology
University of Iowa
Iowa City, IA05.1996
Skills
- Store Operations
- Adaptability and Dependability
- Customer Service
- POS System proficiency
- Daily Reporting
- Store Opening and Closing
- Online Order Picking
- Cycle Counts
- Punctual and Reliable
- Opening and closing procedures
- Product Knowledge
- Organizational abilities
- Positive Attitude
Timeline
Sales Lead Keyholder
Amy's Hallmark/Little Green Apple Hallmark
05.2017 - Current
Sales Associate
Kirlin's Hallmark/Amy's Hallmark
08.2012 - 05.2017
Bachelor of Science - Speech Pathology
University of Iowa
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