Michelle Garcia
Fruita,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Office Manager
Smiles4Kids
07.2018 - 05.2023
- Managed office operations while scheduling 50 appointments per day for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production. Increased production by 32% over previous year.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Director of Operations
Jicarilla Apache Nation
08.2012 - 09.2016
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity. Increased business by $885,000, making the tribe's retail operations self sustaining for the first time.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
Education
High School Diploma -
Covenant Christian Cademy
Grand Junction, CO05.1983
Skills
- Administrative Support
- Bookkeeping
- Customer Service
- Office Management
- Credit and Collections
- Billing
- Multitasking Abilities
- Self-Directed
Timeline
Office Manager
Smiles4Kids
07.2018 - 05.2023
Director of Operations
Jicarilla Apache Nation
08.2012 - 09.2016
High School Diploma -
Covenant Christian Cademy
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