Michelle Garcia
Tulare,CA
Summary
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles. Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen.
Overview
13
13
years of professional experience
Work History
Billing Specialist
Kings Medical Center
Tulare, CA
02.2024 - Current
- Reconciled daily cash receipts with total deposits on bank statement.
- Provided support to other departments within the organization as needed.
- Investigated incorrect billings and processed refunds as necessary.
- Tracked changes in legislation that could affect billing procedures.
- Answered customer inquiries regarding billings, payments, account status.
- Implemented new policies related to billing processes when required.
- Assisted in developing strategies for improving collections processes.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Generated periodic reports summarizing account balances and collection activities.
- Worked closely with patients to discuss payment arrangements when needed.
- Maintained accurate records of collections, adjustments and denials in the system.
- Assisted with year-end closing tasks including preparing journal entries.
- Monitored accounts receivable activity to ensure timely payment of invoices.
Court Appointed Special Advocate
CASA of Tulare County
Visalia
08.2023 - Current
- Prepared reports summarizing observations from visits with families and progress towards goals set by courts.
- Developed a rapport with children through conversation and play activities.
- Communicated regularly with supervisors regarding progress made on assigned cases.
- Reviewed medical records, school transcripts, mental health evaluations. for accuracy before presenting them in court hearings.
- Conducted regular visits to monitor the child's physical and emotional wellbeing.
- Provided emotional support and advocacy for children in court proceedings.
- Participated in trainings to stay up-to-date on relevant legal information and best practices related to CASA work.
- Assessed safety of home environments for at-risk youth.
- Promoted positive behavior change by providing guidance on healthy lifestyle choices and conflict resolution strategies.
- Provided resources to families such as referrals for counseling or job training programs.
- Advised guardians on how to provide appropriate care for their children.
- Maintained detailed records of all interactions with clients and court proceedings.
- Gathered information from family members, teachers, doctors, caseworkers. to help inform decisions made during cases.
- Collaborated with attorneys, judges, social workers, and other professionals involved in the child's case.
Receptionist/Medical Assistant/Billing Manager
Palm Occupational Medicine
Tulare, CA
05.2011 - 02.2020
- Performed data entry tasks into various computer systems accurately and promptly.
- Monitored office supplies inventory and placed orders when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Greeted visitors and provided them with assistance.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered Multi-line incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- All Medical Assisting Job Duties
- Billing
Education
Medical Assisting
Milan Institute - Visalia
Visalia, CA12-2010
Associate of Science - Health Administration
San Joaquin Valley College
Visalia, CA05-2009
High School Diploma -
Tulare Western High School
Tulare, CA06-1997
Skills
- Invoice Processing
- Claims Processing
- Payment posting
- Fiscal reporting
- Contract Preparation
- Billing dispute resolution
- Data Entry
- Scheduling
- Positive and professional
- Multi-line telephone skills
- Scheduling appointments
- Multitasking and prioritization
- Security understanding
- Office Administration
- Organization skills
- Schedule Management
- Patient Flow Management
- Vital signs monitoring
- Lab Equipment Operation
- Specimens collection and processing
- Patient Relations
- Medical Procedures
Languages
Portuguese
Limited
Spanish
Elementary
Volunteer Work
Football Booster President |Tulare Union High School
Tulare, CA |
May 2016 - Current
- Ensured compliance with all applicable laws related to nonprofit organizations.
- Organized and facilitated meetings, strategic planning sessions,
- Negotiated with vendors for services such as fundraising events and catering.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
- Create relationships with parents and players creating a memorable experience in our program.
References
References available upon request.
Timeline
Billing Specialist
Kings Medical Center
02.2024 - Current
Court Appointed Special Advocate
CASA of Tulare County
08.2023 - Current
Receptionist/Medical Assistant/Billing Manager
Palm Occupational Medicine
05.2011 - 02.2020
Medical Assisting
Milan Institute - Visalia
Associate of Science - Health Administration
San Joaquin Valley College
High School Diploma -
Tulare Western High School