Michelle Garcia
Santa Ana ,CA
Summary
Adept at enhancing patient satisfaction and streamlining appointment processes, my tenure at Orange County Urology Associates honed my skills in HIPAA compliance and customer service. Leveraging medical terminology knowledge and problem-solving abilities, I significantly improved operational efficiency. My proactive approach ensures high-quality patient care and confidentiality.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Orange County Urology Associates
08.2024 - Current
- Books, coordinates and reschedules patient's appointments
- Relays necessary messages to staff regarding appointments and schedules
- Verifies necessary patient information and insurance information
- Maintains and updates current information on physician's schedules ensuring patients are scheduled properly and appointments are confirmed
- Answers questions regarding patient appointments and testing
Medical Assistant
MemorialCare
05.2022 - 06.2024
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Front Office Supervisor
Edinger Urgent Care
11.2020 - 05.2022
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Education
Medical Assistant - Healthcare
Santa Ana College
Santa Ana, CA06.2017
GED - General Education
Segerstrom High School
Santa Ana, CA06.2013
Skills
- Customer Service
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Patient Intake
- Scheduling appointments
- Reception Management
- Problem-Solving
- Call Screening
- EMR
Timeline
Patient Service Representative
Orange County Urology Associates
08.2024 - Current
Medical Assistant
MemorialCare
05.2022 - 06.2024
Front Office Supervisor
Edinger Urgent Care
11.2020 - 05.2022
Medical Assistant - Healthcare
Santa Ana College
GED - General Education
Segerstrom High School