Michelle Gardner
De Leon,TX
Summary
Operations-focused professional with 10+ years of experience supporting business operations in regulated environments, including financial services and multi-department organizations. Experienced in process improvement, workflow coordination, payroll and HRIS systems, and regulatory compliance. Skilled at analyzing processes, improving operational efficiency, and ensuring accuracy across complex administrative and financial functions. Known for strong problem-solving abilities, attention to detail, and the ability to build effective working relationships while supporting cross-functional teams.
Overview
12
12
years of professional experience
Work History
HR Manager
Austin Tri-Hawk Automotive, Inc.
09.2018 - 02.2026
- Led recruitment initiatives, improving talent acquisition strategies and enhancing candidate experience.
- Developed and implemented training programs to foster employee development and retention.
- Managed employee relations issues, ensuring compliance with company policies and labor laws.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Developed and implemented HR policies aligned with organizational goals.
Branch Manager
Centra Credit Union
07.2014 - 07.2018
- Oversaw daily branch operations including regulatory compliance, cash controls, audits, and operational reporting in a highly regulated financial environment.
- Executed and monitored operational procedures to ensure accuracy, risk mitigation, and adherence to internal and external requirements.
- Served as escalation point for complex customer issues, providing solutions while maintaining compliance and operational standards.
- Coordinated training on systems, procedures, and compliance requirements to ensure consistent execution across branch operations.
- Supported lending and account operations by ensuring documentation accuracy and process adherence.
- Processed and evaluated consumer lending applications including credit cards, auto loans, personal loans, and home equity products.
Education
High School Diploma -
Southwestern High School
Hanover06-2009
Skills
- Human Resources & Employee Relations
- Project Coordination & Workflow Management
- Leadership & Team Development
- Training & Performance Coaching
- Payroll & HRIS Systems
- Operations & Process Improvement
- Regulatory Compliance & Risk Mitigation
- Consumer Lending Support
- Business Analysis & Problem Solving
- Workflow Documentation & SOP Development
Timeline
HR Manager
Austin Tri-Hawk Automotive, Inc.
09.2018 - 02.2026
Branch Manager
Centra Credit Union
07.2014 - 07.2018
High School Diploma -
Southwestern High School