Michelle Gasmund
Rockford,Illinois
Summary
Proven leader at Maciano's with a track record of enhancing customer satisfaction through exceptional service and efficient problem resolution. Skilled in cash handling and adept at fostering positive relationships, showcasing adaptability and a positive attitude. Successfully mentored new staff, significantly boosting productivity without compromising service quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Cashier, Hostess, Server, Food Prep
Maciano's
04.2022 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
Rockford Park District Coordinator
Rockford Park District
03.2022 - 03.2023
- Enhanced district programs by implementing sports activities in young chidren.
- Taught children different sports and giving them the opportunity to play.
- Led efforts in obtaining a win-win situation
Education
Indiana State University
Terre Haute, INHigh School Diploma -
Guilford High School
Rockford Illinois05.2023
Skills
- Customer Service
- Positive Attitude
- Time management strength
- Cash Handling
Accomplishments
- Earned “NIC 10 Track and Field MVP” and Cross Country, including Regionals.
- Prepared an average of [Number] menu items per shift.
Certification
Obtained CNA certification Senior Year 2023
Renewing CNA certification Sept. 2024
Timeline
Head Cashier, Hostess, Server, Food Prep
Maciano's
04.2022 - Current
Rockford Park District Coordinator
Rockford Park District
03.2022 - 03.2023
Indiana State University
High School Diploma -
Guilford High School
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