Michelle Gatewood
Richardson,TX
Summary
Dynamic Senior Operations Manager with a proven track record at Aresco, excelling in strategic planning and productivity improvement. Cultivated strong stakeholder relationships while enhancing team performance through effective coaching. Recognized for reducing financial discrepancies and driving operational excellence, demonstrating both analytical skills and exceptional communication abilities.
Overview
20
20
years of professional experience
Work History
Senior Operations Manager
Aresco
03.2022 - Current
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Provided leadership for continual management and employee training initiatives.
Outside Sales Representative
GYC Uniforms
03.2019 - 03.2022
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Built strong client rapport to establish diversified network of connections.
Teacher Educator
Granbury ISD
08.2005 - 11.2017
- Developed differentiated instruction strategies to accommodate diverse learning styles, resulting in improved student outcomes.
- Established positive classroom environments that fostered open communication and collaboration between students.
- Increased student engagement by incorporating hands-on activities and group projects into lesson plans.
- Built strong rapport with parents/guardians through consistent communication about individual student progress, fostering collaborative partnerships that supported academic achievement.
- Served on curriculum review committee, collaborating with colleagues to refine courses for optimal alignment with state standards and current pedagogical trends.
- Mentored new teachers, contributing to their professional growth and enhancing overall faculty performance.
- Boosted students'' critical thinking skills through the implementation of inquiry-based learning methods.
- Implemented formative assessments throughout lessons to monitor student understanding and adjust instruction as needed for better results.
Education
Master of Science - Educational Leadership And Management
Lamar University
Beaumont, TX05-2016
Bachelor of Science - Elementary Education
Texas Woman's University
Denton, TX05-1995
Skills
- Operations management
- Productivity improvement
- KPI reporting
- Strategic planning
- Budget administration
- Facility management
- Standard operating procedures
- Hiring and onboarding
- Customer relations
- Teamwork and collaboration
- Financial management
Timeline
Senior Operations Manager
Aresco
03.2022 - Current
Outside Sales Representative
GYC Uniforms
03.2019 - 03.2022
Teacher Educator
Granbury ISD
08.2005 - 11.2017
Master of Science - Educational Leadership And Management
Lamar University
Bachelor of Science - Elementary Education
Texas Woman's University
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