MICHELLE GERARD
Ponchatoula
Summary
Compassionate Medical Assistant with expertise in supporting physicians and managing patient care and administrative tasks. Proficient in recording vital signs, preparing patients for examinations, and maintaining accurate medical records. Proven track record of enhancing patient satisfaction through effective communication and empathy. Contributed to improved clinical processes, resulting in increased patient flow and better care delivery.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Ochone Health Center
Covington, LA.
03.2025 - Current
- Quickly recognize emergencies, notify personnel, and initiate safety protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment on a consistent basis.
- Directed patients to exam rooms, prepared for examinations, and addressed inquiries efficiently.
- Accurately input patient data using electronic health records for seamless transitions.
- Collected and documented vital signs and patient medical information meticulously.
- Conducted monthly inventory audits using facility cost reporting records.
- Maintained patient confidentiality in compliance with HIPAA during all communications.
- Ensured a clean and organized treatment environment to enhance patient experience.
Nursing Assistant
The Trace
Covington
02.2023 - 02.2025
- Facilitated routine hygiene management for patients, including bathing and grooming.
- Enhanced patient satisfaction through compassionate assistance with daily activities.
- Monitored patient vitals, including temperature, blood pressure, and blood sugar levels.
- Provided emotional support and companionship to boost patient engagement.
- Maintained a safe environment by adhering to infection control protocols.
- Promoted oral hygiene by assisting with shaving, bathing, and teeth brushing.
- Responded to call lights to ensure patient comfort and safety.
- Assisted with feeding while monitoring nutritional intake for optimal health.
Certified Medical Assistant
NeuroCare of the south
Covington
09.2024 - 02.2025
- Recorded patient medical histories and vital signs accurately.
- Scheduled appointments for patients via phone and in person.
- Prepared examination rooms and ensured compliance with safety protocols.
- Collaborated with team members to enhance patient care processes effectively.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
Nursing Assistant
Aventi Senior Living Center
Covington
02.2021 - 07.2023
- Assisted residents with daily living activities and personal hygiene needs.
- Supported nursing team in implementing care plans for individual residents.
- Maintained cleanliness and organization of resident rooms and common areas.
- Provided emotional support and companionship to enhance resident well-being.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
Assistant Manager/ Hair care specialist
Fantastic Sam’s Metairie LA
Metairie
08.1998 - 10.2020
- Responsibilities: Handling cash, cutting hair for the entire family, shampooing, styling, coloring, blow-drying, setting, and perming hair. Answering phones. Personal touch for each guest and file management, Team leader.
- Supported daily operations and maintained service quality standards in the salon.
- Assisted in training new staff on salon procedures and customer service techniques.
- Ensured compliance with health and safety regulations within the workplace environment.
File Clerk / Customer Service
NOPSI
New Orleans
02.1986 - 01.1992
- Responsibilities: customer service, answering phones. File management, accounts receivable, service requests and service cut offs.
- Organized and maintained physical and electronic filing systems for confidential documents.
- Coordinated with team members to streamline document retrieval processes.
- Managed requests for file access from staff while upholding privacy standards.
- Organized and filed documents according to established procedures.
- Retrieved requested files from archives or other offsite locations.
Education
Medical Assistant Program -
Delta College
Covington, LA11.2024
Associate of Arts - Cosmetology
American Beauty College
Waveland, MS01.1994
Associate of Arts - Specialized Business
Stratford University
Pennsylvania01.1992
Diploma -
Cabrini High School
New Orleans, LA05.1985
Skills
- Vital signs monitoring
- Height and weight conversions
- CPR and BLS certification
- Phlebotomy and injections
- Time management
- Billing and coding basics
- Electronic health records (EHR)
- EPIC system proficiency
- ECW familiarity
- MyChart usage
- Medical terminology expertise
- Pharmacology knowledge
- Cosmetology skills
- Management experience
- Accounts receivable management
- HIPAA compliance knowledge
- Cash handling proficiency
- Point of sale (POS) systems
- Typing speed 45 WPM
- Microsoft Excel proficiency
- File management skills
- Administrative interactions
- Patient triage expertise
- Assisting during exams and procedures
- Sanitation and sterilization practices
- Patient inquiry resolution
- Appointment coordination and referrals
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Documented and resolved [ Vital sign] which led to correct documentation.
- Achieved 92.85 of messages by completing patient care with accuracy and efficiency.
Certification
- CCMA - Certified Clinical Medical Assistant
- Licensed Cosmetologist - 1994 -now
- CPR/BLS Training - 2024- 2026
References
- Chrystal Jackson 985 502 4195 CCMA
- Michelle Carter 985 215 8042 CCMA
- Cassie Morgan 985 209 7366 Pastor
- Gail Schwartz 504 427 8857 Hairstylist
Ovation award for Compassion
My understanding of Patient compassion goes above and beyond my work life, into everyday living. My hobbies of painting and singing offer me extending roles to connect with people in a genuine way that brings anyone at ease. My volunteer work With Special Olympics brings me not only joy but a sense of purpose
Timeline
Certified Medical Assistant
Ochone Health Center
03.2025 - Current
Certified Medical Assistant
NeuroCare of the south
09.2024 - 02.2025
Nursing Assistant
The Trace
02.2023 - 02.2025
Nursing Assistant
Aventi Senior Living Center
02.2021 - 07.2023
Assistant Manager/ Hair care specialist
Fantastic Sam’s Metairie LA
08.1998 - 10.2020
File Clerk / Customer Service
NOPSI
02.1986 - 01.1992
Medical Assistant Program -
Delta College
Associate of Arts - Cosmetology
American Beauty College
Associate of Arts - Specialized Business
Stratford University
Diploma -
Cabrini High School