Michelle Gesuse
Shrewsbury
Summary
Motivated and personable professional with a strong foundation in customer service and sales. Known for exceptional organizational skills, efficiency, and a positive, can-do attitude. Possess excellent communication abilities and a proven track record of building rapport with clients and colleagues alike. Committed to delivering high-quality results and exceeding customer expectations through dedication and hard work.
Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.
Overview
7
7
years of professional experience
Work History
Sales Manager
Ashley's Furniture
10.2023 - Current
- Lead sales initiatives, contributing significantly to the store's revenue growth
- Ensured accuracy in processing customer orders and managing delivery logistics
- Recognized as the top seller in the region for consistently surpassing sales targets
- Developed and maintained strong customer relationships, resulting in repeat business and referrals
- Trained and mentored new sales associates to enhance team performance.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Contributed to over $1 million in sales through targeted marketing copy, product descriptions, and promotional campaigns
Hairdresser
Super Cuts
10.2021 - 01.2022
- Provided personalized hair services, ensuring customer satisfaction and loyalty
- Managed appointment scheduling through digital and telephonic communication, optimizing salon operations
- Cultivated a welcoming environment for clients, enhancing their overall salon experience
- Listened attentively to clients' needs, offering tailored solutions and styling advice.
Receptionist / Customer Service
Mercedes Benz of Shrewsbury
09.2020 - 01.2021
- Operated a multi-line telephone system efficiently, directing calls to appropriate departments
- Welcomed and assisted customers in the showroom, ensuring their needs were met promptly
- Handled customer inquiries and complaints with professionalism and integrity
- Maintained detailed records of customer interactions and transactions for future reference.
Hostess
Tavern of the Square
01.2018 - 01.2020
- Managed reservations and seating arrangements, optimizing dining room capacity and customer flow
- Greeted and seated guests, ensuring a pleasant dining experience from start to finish
- Communicated wait times effectively, maintaining transparency with guests
- Assisted in coordinating special events and large group bookings.
Hairdresser
Victor Victoria Hair Salon
01.2018 - 01.2020
- Engaged with clients to understand their styling preferences and provide customized services
- Handled financial transactions and maintained accurate records of daily earnings
- Promoted salon deals through strategic marketing efforts, attracting new clientele
- Demonstrated expertise in a variety of hairdressing techniques and products.
Education
High School Diploma -
Shrewsbury High School
Shrewsbury, Massachusetts01.2003
Skills
- Customer Service Skills
- Communication Skills
- Interpersonal Skills
- Active Listening
- Problem Solving
- Time Management
- Computer Skills
- Relationship building
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Sales expertise
- Client relationship management
- Positive and upbeat
- Direct sales
- Goal setting
Timeline
Sales Manager
Ashley's Furniture
10.2023 - Current
Hairdresser
Super Cuts
10.2021 - 01.2022
Receptionist / Customer Service
Mercedes Benz of Shrewsbury
09.2020 - 01.2021
Hostess
Tavern of the Square
01.2018 - 01.2020
Hairdresser
Victor Victoria Hair Salon
01.2018 - 01.2020
High School Diploma -
Shrewsbury High School
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