Michelle Ghelfi
Lafayette,CA
Summary
Goal-oriented leader with tenured experience in Health and Wellness & Retail industries. Proven leadership abilities both in client relationships and employee motivation. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to the wellbeing of the team while focusing on the employee talent through collaborative leadership and development.
Overview
42
42
years of professional experience
Skills
- Client Strategies
- Customer Service & Satisfaction
- Onboarding and Coaching
- Client Based Retention
- Client Needs Assessment
- Goal Attainment
- Revenue Generation
- Market Expansion
- Issue Resolution
- Recruiting and Hiring
Work History
Regional Director
Jenny Craig International
03.2018 - 05.2023
- Implemented to market Salesforce company software roll-out. Educated and trained all levels of employees continuing as support throughout roll out.
- Customized and trained all regional employees during technology transition "go live" phase.
- Responsibility for 9 center locations and 45 employees. Encouraging high-quality standards and consistency. Focused on revenue and potential for growth. $28.0M annually.
- Built positive and productive relationships with store and field leadership.
- Conducted weekly meetings with Center Directors to share best practices and strategies to overcome obstacles.
- Weekly one on one touch base calls to focus on business, support and overall development.
- Modeled best practices for sales and customer service.
- Exceeded sales targets with motivational approaches focused on continuous improvement for overall market quota attainment.
- Increased customer satisfaction scores maintaining 94% average annually.
- Modeled best practices mirroring Jenny Craig service model . Educated using behavior modification concepts and benefits of maintaining and utilizing simple life changes.
- Recruited, Onboarded and Retained coaches while pivoting during Covid. Seamless transition from in center visits to remote and video coaching.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
District Sales Leader
New York & Company
02.2005 - 08.2017
- Drove sales for 16 stores in district, generating $[28.0M in annual volume
- Attracted and developed legacy of talent through succession planning and building bench strength.
- Consistently ranked top third in company in brand loyalty performance maintaining top credit card applications and 9% average take rate.
- Exceeded company expectations annually with 52% market share.
- Forecasted and analyzed business trends, opportunities, while functioning with payroll and controllable expenses in order to maximize district performance and profitability.
- Introduced cost-saving initiatives to reduce losses and increase profit margin
Group Mgr., Regional Mgr., Asst. Str. Mgr.
Macys California
05.1992 - 07.2004
- Responsible for Cosmetics and Fragrances business in 7 stores, generating $85.0M annually * Including Union Square.
- Consistently drove customer service , standards and observation.
- Created merchandising standard and continuity throughout region.
- Developed 14 direct reports through extensive team leadership structure.
- Increased commitment for high potential managers, open dialogue between management and employees to reduce turnover.
Retail Department Manager
Saks Fifth Avenue
08.1981 - 06.1992
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Worked with vendors to create excitement in product selling, incentives and sales volume.
Education
Associate of Science -
Fashion Institute of Design And Merchandising
San Francisco, CAAssociate of Arts -
Diablo Valley College
Pleasant Hill, CATimeline
Regional Director
Jenny Craig International
03.2018 - 05.2023
District Sales Leader
New York & Company
02.2005 - 08.2017
Group Mgr., Regional Mgr., Asst. Str. Mgr.
Macys California
05.1992 - 07.2004
Retail Department Manager
Saks Fifth Avenue
08.1981 - 06.1992
Associate of Science -
Fashion Institute of Design And Merchandising
Associate of Arts -
Diablo Valley College
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