Michelle Givens
Douglasville,GA
Overview
9
9
years of professional experience
Work History
Front Office Specialist
Wellstar Medical Group
Austell, GA
05.2024 - Current
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Supported marketing efforts through social media management and promotional event coordination for increased brand visibility within the community.
- Optimized resource utilization by managing inventory levels, ordering supplies, and minimizing waste within the front office environment.
- Provided compassionate care, consistently prioritizing patients'' needs and comfort during their visits.
Front Desk Receptionist
Smyrna Animal Hospital
Smyrna, GA
06.2022 - 06.2024
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Front Desk Receptionist
Fair Oaks Animal Hospital
Marietta, GA
05.2016 - 06.2022
Timeline
Front Office Specialist
Wellstar Medical Group
05.2024 - Current
Front Desk Receptionist
Smyrna Animal Hospital
06.2022 - 06.2024
Front Desk Receptionist
Fair Oaks Animal Hospital
05.2016 - 06.2022