Briggess Smith
College Park
Summary
Child welfare professional with strong expertise in inpatient care. Skilled in crisis intervention, patient advocacy, and case management. Known for effective team collaboration and adaptability to changing needs. Focused on achieving impactful results in patient wellness and support.
Overview
15
15
years of professional experience
Work History
Front Office Specialist
Wellstar Hospital
02.2021 - Current
- Maintained accurate patient records using electronic health record (EHR) systems to support clinical workflows.
- Processed insurance verification and pre-authorization requests
- Trained new staff on front office protocols
- Managed multi-line phone system
- Performed secretarial duties
- In house scheduling
Foster Care Case Manager
Carrol County DFCS
12.2019 - 10.2020
- Conduct assessments, develop individualized service/treatment plans, and set goals for children and families.
- Perform mandated visits to foster homes and biological homes to monitor child safety and placement quality.
- Link families with essential services and coordinate efforts with all involved parties (therapists, schools, lawyers).
- Maintain accurate case records, progress notes, court reports, and ensure compliance with agency and state regulations.
- Advocate for the child's best interests in court hearings and with service providers.
- Work with biological parents to facilitate reunification and support foster/adoptive parents with training and resources.
Front Office Specialist
WellStar Kennestone Hospital
06.2015 - 12.2019
- Managed patient check-in processes, ensuring accuracy and compliance with hospital protocols.
- Implemented electronic health record systems, enhancing data accuracy and retrieval times for medical staff.
- Trained new team members on front office procedures, ensuring a consistent level of service excellence across all staff members.
- Improved overall efficiency by periodically reviewing processes and recommending changes to streamline operations when needed.
Phlebotomist/Surgery Scheduler/MA
Athens Urological Associates
04.2011 - 06.2015
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Assisted in patient examinations by preparing examination rooms and ensuring necessary equipment is sanitized and ready.
- Supported clinical staff with patient intake, including gathering medical histories and documenting vital signs accurately.
- Educated patients on medication usage, treatment plans, and preventive healthcare practices to enhance understanding.
Education
Bachelor of Science - Criminal Justice
American InterContinental University
Atlanta, GA10-2018
Bachelor of Science - Medical Assisting
Sanford Brown College
Atlanta, GA07-2007
Skills
- Customer service expertise
- Exceptional communication
- File organization
- Insurance verification
- Medical terminology
- Reception duties
- Trauma experience
- Individualized service planning
- Case planning
- Report writing
- Court testimony
- Child advocacy
Timeline
Front Office Specialist
Wellstar Hospital
02.2021 - Current
Foster Care Case Manager
Carrol County DFCS
12.2019 - 10.2020
Front Office Specialist
WellStar Kennestone Hospital
06.2015 - 12.2019
Phlebotomist/Surgery Scheduler/MA
Athens Urological Associates
04.2011 - 06.2015
Bachelor of Science - Criminal Justice
American InterContinental University
Bachelor of Science - Medical Assisting
Sanford Brown College