Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cynthia Huerta

Baldwin Park,CA

Summary

To work for company that gives me platform to develop new skill set, while utilizing my present knowledge.

Front Office Professional with strong organizational skills, adept at managing front desk operations and ensuring seamless customer interactions. Skilled in administrative tasks, appointment scheduling, and handling inquiries with efficiency and professionalism. Strong focus on team collaboration and achieving results, adaptable to changing needs and reliable in fast-paced environments. Known for excellent communication, problem-solving abilities, and positive attitude.

Overview

12
12
years of professional experience

Work History

Front Office Specialist

PPPSGV
09.2016 - Current
  • Greeting patients, Appointment Scheduling, Processing patients, Insurance Verification, Collecting Payments, Next day readiness and Organization
  • Managed patient scheduling and appointment confirmations to optimize front office workflow.
  • Implemented electronic health record systems to enhance data accuracy and retrieval efficiency.
  • Coordinated insurance verifications and authorizations, ensuring seamless patient care transitions.
  • Trained new staff on office protocols and customer service best practices to improve team performance.
  • Developed streamlined communication processes between departments, enhancing overall operational efficiency.
  • Resolved patient inquiries and concerns promptly, fostering a positive experience within the practice.
  • Led initiatives to improve front desk operations, contributing to enhanced patient satisfaction scores.
  • Provided forms to fill out or update and added latest information computer system.

Contact Center Representative

PPPSGV
03.2019 - 12.2019
  • Appointment scheduling, Providing patients with results, updating follow up plans, Prescription refills ,Triage patient needs and concerns, Answering questions related to PPPSGV healthcare services
  • Delivered exceptional customer service through effective communication and problem-solving skills.
  • Implemented process improvements to streamline workflows, increasing efficiency in call handling.
  • Assisted in training new representatives, enhancing team performance and knowledge sharing.

Front Office Receptionist/Back office

Erick F Carcamo M.D.
05.2013 - 02.2016
  • Greeting Patients, processing patients, Answering high-volume phone calls, Insurance verification and Eligibility, Vitals, EKG, Blood draws, assisting Dr. with procedures.
  • Managed patient scheduling and appointment confirmations to enhance office efficiency.
  • Facilitated communication between patients and medical staff to ensure accurate information flow.
  • Coordinated insurance verifications and pre-authorization requests to streamline billing processes.
  • Implemented office workflow improvements, reducing patient wait times and increasing satisfaction.
  • Oversaw inventory management of office supplies, ensuring availability without excess expenditure.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.

Education

Associate -

Rio Hondo College
01.2014

Diploma - undefined

Baldwin Park High School
05.2008

Skills

  • Excellent Customer service skills
  • Bilingual : English/Spanish
  • 10 key
  • Microsoft compatible
  • Phone Operator
  • Insurance Eligibility
  • Appointment Scheduling
  • Patient care
  • Customer service expertise
  • Exceptional communication
  • File organization
  • Insurance verification

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Contact Center Representative

PPPSGV
03.2019 - 12.2019

Front Office Specialist

PPPSGV
09.2016 - Current

Front Office Receptionist/Back office

Erick F Carcamo M.D.
05.2013 - 02.2016

Diploma - undefined

Baldwin Park High School

Associate -

Rio Hondo College
Cynthia Huerta