Michelle Gomez
North Las Vegas,NV
Summary
Hardworking and passionate professional seeking a long-term career with strong customer service experience. Excelling in conflict resolution and problem-solving. Proven to be efficient, with experience through effective communication and situational awareness. Skilled in load management and software proficiency, adept at multitasking in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Frontier Airlines
Las Vegas, NV
08.2018 - Current
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Attended trainings in customer service, conflict resolution techniques, and safety procedures.
- Performed pre-flight safety checks on the aircraft's interior components, such as emergency equipment.
- Maintaining situational awareness and monitoring the cabin environment throughout the flight.
- Helped guests locate seats, stow luggage in appropriate locations, and address any other questions that arose while providing excellent customer service.
- Followed safety, passenger and supply pre-flight checklists.
- Briefed with cabin crew and pilots before the flight to ensure safety for all passengers.
Dispatcher
JSJ Transportation
San Bernardino, CA
04.2022 - 06.2023
- Assigned loads to drivers, and supervised drivers' dispatching, route planning, and vehicle tracking.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Ensured compliance with safety regulations and company policies.
- Conferred with customers or supervising personnel to address questions, problems, or ongoing shipment status.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Multitasking all the above while responding to emails, uploading and submitting invoices of payments for each load.
Education
Associate Degree in Nursing - Nursing
El Camino College
Torrance, CA06-2017
High School Diploma -
Redondo Union High School
Redondo Beach, CA06-2014
Skills
- Conflict resolution
- Safety procedures
- Emergency procedures
- Load management
- Customer service
- Bilingual communication
- Software proficiency
- Problem solving
- Team collaboration
- Attention to detail
- Time management
- Situational awareness
- Data entry experience
Languages
English
Professional
Spanish
Professional
Timeline
Dispatcher
JSJ Transportation
04.2022 - 06.2023
Flight Attendant
Frontier Airlines
08.2018 - Current
Associate Degree in Nursing - Nursing
El Camino College
High School Diploma -
Redondo Union High School
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