Summary
Overview
Work History
Education
Skills
Certification
Beauty and nails
Languages
Timeline
Generic

MICHELLE GONZALES

Jacksonville,FL

Summary

Customer service management professional experienced in both languages, spanish and english with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Walmart

Matthew Newman
Jacksonville, FL
09.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Loaded and unloaded merchandise using ladder and pallet jack.

MI RANCHO

Francisco Cuellar
Jacksonville, FL
05.2019 - 07.2021
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Operated register system to process new purchases, item returns and merchandise exchanges.

Education

High School Diploma -

Robert E. Lee High School
Jacksonville, FL
05.2022

Skills

  • Managing Operations and Efficiency
  • Continuous Improvements
  • Performance Tracking and Evaluations
  • Positive and Constructive Feedback
  • Call Center Operations
  • Administration and Reporting
  • Leading Team Meetings
  • Workflow Management
  • Business Communications

Certification

  • Certified electric pallet jack
  • Certified forklift jack
  • PT - Phlebotomy Technician

Beauty and nails

i design my nails and i make my own nails, i prepare my facemask and make up, and prepare and fix my hair and take care of my physical appearance.

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Walmart

Matthew Newman
09.2021 - Current

MI RANCHO

Francisco Cuellar
05.2019 - 07.2021

High School Diploma -

Robert E. Lee High School

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MICHELLE GONZALES