Michelle Goodson
Summary
Compassionate Personal Care Assistant focused on enhancing quality of life for individuals through dedicated support in managing health-related conditions. Organized Receptionist with expertise in streamlining front desk operations, improving client interactions, and optimizing workflow for increased satisfaction. Committed to fostering a welcoming environment while effectively managing diverse tasks.
Overview
19
19
years of professional experience
Work History
Registration Receptionist
iCare ER and Urgent Care
Forney
06.2024 - 05.2026
- Welcomed patients and facilitated smooth check-in process.
- Collected patient information and verified insurance details accurately.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Operated multi-line phone system, efficiently directing calls to staff.
- Maintained organized patient records and ensured confidentiality compliance.
- Addressed patient inquiries and concerns promptly, enhancing patient satisfaction.
- Provided information about services offered at urgent care facilities.
- Collaborated with medical staff to streamline patient flow processes.
- Communicated effectively with physicians, nurses, office managers and other healthcare professionals regarding registration processes.
Infant and Toddler Teacher
Forney First Baptist Academy
Forney
09.2020 - 08.2024
- Taught children foundational skills such as colors, shapes, and letters.
- Facilitated daily activities to promote physical and cognitive development.
- Oversaw circle time, free play, outside play, and developmental activities to promote engagement and social skills.
- Created structured classroom environments with clear rules and positive reinforcement to foster learning.
- Engaged with parents and guardians to discuss children's activities, behaviors, and developmental concerns.
- Established nurturing environments fostering emotional security for young children.
- Established positive relationships with parents and families while providing support and guidance.
- Adhered to safety guidelines and implemented parental requests to ensure child safety.
- Observed children's behaviors to promote and maintain good hygiene practices.
- Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
Front Desk Receptionist
Advance ER
Dallas
10.2023 - 03.2024
- Supported patients by managing front-office operations and facilitating smooth check-in processes.
- Responded to patient inquiries regarding healthcare providers and insurance to ensure clarity and understanding.
- Answer questions from patients about healthcare providers, third-party insurance administrators, insurance carriers, etc.
- Attended advanced ER meetings.
- Maintained cleanliness and organization of the reception area for a welcoming environment.
- Balanced daily cash collections to ensure accurate financial records.
- Contributed to team efforts by collaborating on shared goals.
- Greeted patients and visitors warmly, enhancing their experience and fostering a welcoming atmosphere.
- Attending advanced ER meetings.
- Other duties as assigned.
Caregiver Attendant
Consumer Directed Services Cds In Texas
San Antonio
03.2012 - 09.2020
- Improved patient outlook and daily living through compassionate care.
- Facilitated safe mobility by transitioning patients between bed, wheelchair, and automobile.
- Helped transition patient between bed, wheelchair, and automobile to support safe mobility.
- Assisted patients with dressing, grooming, and feeding to ensure their basic daily needs were met.
- Administered medications according to the care plan.
- Executed light housekeeping duties, including making beds, sweeping floors, and sanitizing surfaces to maintain a safe and comfortable environment.
Infant and Toddler Teacher
Dunkin Academy
Forney
05.2010 - 02.2012
- Taught children foundational skills such as colors, shapes, and letters.
- Encouraged early literacy through read-aloud time and alphabet games.
- Facilitated early literacy development through engaging read-aloud sessions and interactive alphabet games.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Engaged with parents and guardians to discuss children's daily activities, behaviors, and developmental concerns.
- Read stories to children and taught painting, drawing and crafts.
- Cleaned and disinfected toys, equipment, and surfaces to prevent illness.
- Followed safe feeding guidelines and parental requests for breastmilk, formula and solids.
- Ensured safe, clean, and organized environments conducive to children's learning and exploration.
Receptionist
Reynolds Equipment
Garland
06.2007 - 08.2008
- Greeted visitors, assessed needs, and directed to appropriate personnel to ensure efficient service.
- Answered and directed incoming calls using multi-line telephone system.
- Prepared packages for shipment by generating invoices and coordinating courier deliveries to meet deadlines.
- Scheduled meetings with salespeople and clients, communicated via email, and placed outbound calls to facilitate coordination.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Scheduled meetings with salespeople and clients, and emailed customers.
Education
High School Diploma -
Forney High School
Forney, TXSome College - Associates in Medical Office Management and Medical Billing and Coding
Tyler Junior College
Tyler, TXSome College - Basic classes and classes in Nursing
TVCC
Terrell, TXSkills
- Patient check-in
- Insurance verification
- HIPAA compliance
- Office software
- Microsoft Word
- Problem Solving
- Critical Thinking
- Attention to detail
- Time Management
- Customer service
- Effective communication
- Active Listening
- Interpersonal Skills
- Service Orientation
- Patient Interaction
Additional Information
CPR and AED certified
Timeline
Registration Receptionist
iCare ER and Urgent Care
06.2024 - 05.2026
Front Desk Receptionist
Advance ER
10.2023 - 03.2024
Infant and Toddler Teacher
Forney First Baptist Academy
09.2020 - 08.2024
Caregiver Attendant
Consumer Directed Services Cds In Texas
03.2012 - 09.2020
Infant and Toddler Teacher
Dunkin Academy
05.2010 - 02.2012
Receptionist
Reynolds Equipment
06.2007 - 08.2008
High School Diploma -
Forney High School
Some College - Associates in Medical Office Management and Medical Billing and Coding
Tyler Junior College
Some College - Basic classes and classes in Nursing
TVCC