Michelle Gordon
Wake Forest,NC
Summary
Motivated and proactive individual seeking the Program Coordinator position. Bringing strong organizational, communication, and multitasking skills to support the planning and execution of successful programs. Dedicated to contributing to the smooth operation of programs and ensuring a positive experience for all participants."
Overview
19
19
years of professional experience
Work History
Office Adminstrator
Capital Upkeep LLC
01.2016 - Current
- Reconcile account files and produce monthly reports.
- Manage invoice processing by reviewing vendor submissions, reconciling accounts payable discrepancies, and ensuring timely payments.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Data entry and management through Quickbooks online bookkeeping software.
- Manage daily communications, including emails and phone calls, for efficient office operations.
- Support CPA in tax preparation and compliance
- Problem solving through identifying and resolving operations issues.
- Manage required insurance compliance and audits.
Store Manager
Louis Vuitton - LVMH
01.2014 - 02.2015
- Managed daily operations to ensure smooth functioning of the store.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff
- Maximized sales by creating innovative visual merchandising displays.
- Conducted regular performance reviews for staff, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Sales Associate and Client Development Specialist
Louis Vuitton
04.2010 - 01.2014
- Managed customer interactions and sales tracking in CRM, improving follow-ups and boosting top-client sales.
- Managed a diverse portfolio of clients, ensuring each received high-quality service tailored to their specific requirements.
- Organized client events to increase foot traffic and drive additional sales opportunities.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Organized client events to increase foot traffic and drive additional sales opportunities.
Sales Associate
Saks Fifth Avenue
05.2006 - 10.2009
- Work closely to pinpoint specific needs of clients and maintain good customer relationships
- Maintain positive relationships with co-workers to create a good team environment
- Premier designer handbag specialist, reviewing sales data and reporting to company buyers
- Performed cash, card, and check transactions,knowledge of POS Systems.
Wedding Planner Assistant
Something Borrowed Something Blue and the Wedding Library
04.2006 - 03.2007
- Assisted Wedding Planner with weddings and special events.
- Helped promote The Wedding Library, creating press releases and maintaining vendor and customer information.
Event Planning Internship
Make-A-Wish Foundation of Eastern NC
01.2006 - 05.2006
- Assisted the Event Coordinator in organizing and planning all aspects of fundraising events
- Created and managed a budget and contact database for sponsors and volunteers.
- Emailed and called potential sponsors and volunteers to secure participation.
Education
Bachelor of Arts - Communications, Minor in Parks And Recreation
North Carolina State University
Raleigh, NC05-2006
Skills
- Interpersonal communication and active listening
- Project management and attention to detail
- Time management/ multi tasking
- Office administration/ database entry
- Organizational
- Collaborating effectively with colleagues and clients
- Adaptability and patience
- Customer relationships and engagement
Timeline
Office Adminstrator
Capital Upkeep LLC
01.2016 - Current
Store Manager
Louis Vuitton - LVMH
01.2014 - 02.2015
Sales Associate and Client Development Specialist
Louis Vuitton
04.2010 - 01.2014
Sales Associate
Saks Fifth Avenue
05.2006 - 10.2009
Wedding Planner Assistant
Something Borrowed Something Blue and the Wedding Library
04.2006 - 03.2007
Event Planning Internship
Make-A-Wish Foundation of Eastern NC
01.2006 - 05.2006
Bachelor of Arts - Communications, Minor in Parks And Recreation
North Carolina State University
Similar Profiles
Levi CantareroLevi Cantarero
Lead Landscaper at Theobald Upkeep, LLC.Lead Landscaper at Theobald Upkeep, LLC.
Earl McBrideEarl McBride
Sub-Contractor at Property Upkeep LLCSub-Contractor at Property Upkeep LLC
Tristyn GaidaTristyn Gaida
Front Desk Receptionist at UPKEEP MED SPAFront Desk Receptionist at UPKEEP MED SPA