Latishia Galloway
Huntsville,AL
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Outgoing office administrator with several years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
20
20
years of professional experience
Work History
OFFICE ADMINSTRATOR
JOE HUDSON COLLISION CENTER
09.2021 - Current
- Manage the daily scheduling of estimate and repair appointments
- Provide daily support and communication on repair status to insurance companies, rental companies and customers
- Provide direct support to shop manager and area manager with finalization of deductibles and total invoices when repairs completed
- Provide excellent customer service by greeting customers in a timely manner and with a professional manner
- Handles daily invoices, payments, deposits and receipts
- Follow up on any AR’s that are over ten days old
- Organize daily drop offs and pickups
- Review, correct/approve employee hourly time
- Assist Human Resources with new hire training and employment verifications
- Send and Receive daily emails
- Ensure office staff is stocked with office supplies
RETAIL BANKER II
WOODFOREST NATIONAL BANK
08.2019 - 08.2021
- Educate and assist consumers with various ways to manage their money
- Provide access to credit, and deposit their money in a secure way
- Offer checking and savings accounts, mortgages, personal and business loans and certificates of deposit
- Provide financial literacy when needed
- Market the benefits of checking and savings accounts and benefits of being a Woodforest customer
- Assisted with loan payments
- Oversee monthly, quarterly, and annually retention
assistant manager
TACO BELL
08.2014 - 09.2019
- Reported directly to store manager and Area Coach
- Recruited and trained 10-15 crew members, Implemented task delegation boards for easy accessibility
- Increased daily sales over profit, cash handling and cashiering
TECHNICAL SUPPORT COORDINATOR
VERIZON WIRELESS
01.2008 - 05.2014
- Promoted 2 times- SR CSR & TSC
- Above average call handling daily
- Resolved customers concerns effectively and efficiently
- Transition Assistant-12 week on the job training that trained new agents with active calls
CUSTOMER SERVICE REP
WEST TELEMARKETING
08.2005 - 04.2007
- Point of contact when leadership is unavailable
- Maintain customer call back log
- Top performing customer retention agent
Education
MASTER OF ARTS - organizationl management
ashford University
07.2013
Bachelor of Science - Business Administration
Virginia College @ Huntsville
Huntsville, AL06-2011
Skills
- Sales
- Management
- Effective verbal and non verbal communication
- Teamwork
- Cash Handling
- Bill Pay
- Collections
- Customer Service
- Microsoft Office
- Tech savvy
- Scheduling
- Expense reporting
- Office supply management
- File organization
Timeline
OFFICE ADMINSTRATOR
JOE HUDSON COLLISION CENTER
09.2021 - Current
RETAIL BANKER II
WOODFOREST NATIONAL BANK
08.2019 - 08.2021
assistant manager
TACO BELL
08.2014 - 09.2019
TECHNICAL SUPPORT COORDINATOR
VERIZON WIRELESS
01.2008 - 05.2014
CUSTOMER SERVICE REP
WEST TELEMARKETING
08.2005 - 04.2007
MASTER OF ARTS - organizationl management
ashford University
Bachelor of Science - Business Administration
Virginia College @ Huntsville