Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

MICHELLE GOVEA

Tampa,FL

Summary

Results-driven Customer Service Representative with expertise in conflict resolution and relationship management at Charter Spectrum. Demonstrated ability to enhance customer satisfaction through proactive communication and effective problem-solving strategies. Proficient in Microsoft Excel and committed to fostering customer loyalty and retention.

Overview

30
30
years of professional experience

Work History

Customer Service Representative

Charter Spectrum
Riverview, FL
04.2025 - Current
  • Enhanced customer engagement through strategic follow-up communication initiatives.
  • Designed effective training sessions to elevate team retention strategies.
  • Resolved complex customer complaints, ensuring positive resolutions and satisfaction.
  • Increased customer satisfaction with timely issue resolution and proactive communication.
  • Secured contract renewals by strengthening client relationships and satisfaction.

Customer Service Representative Agent

National Construction Rentals Inc.
Cicero, IL
05.2010 - 12.2024
  • Increased customer satisfaction by resolving inquiries with effective problem-solving skills.
  • Secured timely equipment availability through efficient order processing and management.
  • Streamlined operations by collaborating with cross-functional teams for improved service delivery.
  • Maintained accurate records, supporting seamless inventory management and account updates.
  • Boosted sales through strategic display arrangements and efficient returns of unpurchased items.
  • Resolved account discrepancies, consistently upholding high customer service standards.

Education

High School Diploma -

Midwest High School
Chicago, IL

Associate of Science -

Morton College
Cicero, IL

Skills

  • Customer relations
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Microsoft Excel
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Call center operations
  • Microsoft outlook

Timeline

Customer Service Representative

Charter Spectrum
04.2025 - Current

Customer Service Representative Agent

National Construction Rentals Inc.
05.2010 - 12.2024

Associate of Science -

Morton College

High School Diploma -

Midwest High School

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MICHELLE GOVEA