Michelle Grajeda
Chicago,IL
Summary
Professional with solid background in community health and wellness. Demonstrates strong ability to engage with diverse populations, provide education, and support health initiatives. Skilled in team collaboration, adaptable to changing needs, and consistently achieves impactful outcomes. Known for effective communication, problem-solving, and empathy in delivering patient-centered care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Health Worker Emergency Department
Rush University Medical Center, RUMC
06.2022 - Current
- Assist and direct patients and visitors in a fast-paced environment, ensuring safety and smooth traffic flow in emergency areas.
- Communicate with hospital staff, security, and patients to coordinate services efficiently.
- Provide support to diverse populations with empathy and professionalism.
- Developed individualized care plans based on patient assessments and community needs.
- Facilitated community outreach programs to enhance health education and access to services.
Outreach Representative
Esperanza Health Center
02.2020 - 03.2022
- Conducted community outreach to deliver COVID-19 results and health education to the public.
- Maintained accurate records and ensured privacy compliance under high-stress conditions.
- Provided guidance and information to community members in person and by phone.
- Developed and maintained relationships with local organizations to promote health services.
Call Center Representative
Access Community Health Network
12.2018 - 01.2019
- Assisted patients with scheduling, information requests, and service navigation.
- Delivered excellent customer service in a high-volume call center setting.
- Maintained organization and communication accuracy under time-sensitive demands.
- Utilized call center software to log interactions and maintain accurate records.
Education
High School Diploma -
Jane Addams High School
Chicago, ILSkills
- Public interaction
- Safety awareness
- Attention to detail
- Organized and detail oriented
- HIPAA guidelines
- Schedule management
Certification
- Cardiopulmonary resuscitation
- Mental health first aid
- Mandatory reporter
- Naloxone training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Community Health Worker Emergency Department
Rush University Medical Center, RUMC
06.2022 - Current
Outreach Representative
Esperanza Health Center
02.2020 - 03.2022
Call Center Representative
Access Community Health Network
12.2018 - 01.2019
High School Diploma -
Jane Addams High School