Michelle Gravenhof
402 Johnson Road, Roundup,MT
Summary
Enthusiastic candidate promoted several times due to work ethic, strong organizational skills, and the ability to handle multiple projects simultaneously with a high degree of accuracy seeking a remote position. Reliable and honest professional willing to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Bank Assistant Vice President/ BSA Officer
1st Security Bank Of Roundup
07.2022 - Current
- Promoted to new role, while maintaining duties of my previous role, due to ability of being detailed oriented and highly dependable.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Apply effective time management techniques to meet tight deadlines.
- Reduce financial inconsistencies while assessing and verifying daily balancing reports.
- Maintain strict adherence to industry regulations, minimizing risk exposure for the organization.
- Implement the necessary programs and procedures to ensure compliance with appropriate regulations and that the Bank is protecting itself from being used as a conduit for illegal activity.
- Develop and maintain the Bank's BSA/AML/OFAC policies and procedures
- Work closely with management to mediate relations with internal and external audits.
- Complete paperwork, recognizing discrepancies and promptly addressing for resolution.
Bank Fraud Specialist
1st Security Bank Of Roundup
10.2019 - Current
- Promoted due to sense of detail and work ethic.
- Streamline the process for handling disputed transactions, resulting in faster resolutions and improved customer experience.
- Effectively communicate with customers during sensitive situations involving personal financial information and potential loss.
- Manage high-risk accounts through continuous monitoring and timely intervention when necessary, minimizing losses due to fraudulent activities.
- Pay attention to detail while completing assignments.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
Bank Customer Service Representative
1st Security Bank Of Roundup
04.2017 - 01.2020
- Delivered exceptional customer service to every customer with extensive knowledge of products and services ending in positive experience.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collected feedback from customers to help improve service delivery and banking processes.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Backup payroll specialists using ISolved payroll system.
Bookkeeping Administrative Assistant
Gravenhof Farms
04.1994 - Current
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Streamlined bookkeeping processes for increased efficiency and time management.
- Supported company growth by implementing scalable bookkeeping procedures for future expansion.
- Corrected discrepancies in financial records for balanced books.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Assisted with budget preparation and monitoring, providing valuable input to decision making.
- Provided financial insights for budgeting and forecasting activities.
- Updated financial records using various software programs for current, accurate accounts.
- Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
Education
Associate of Applied Business -
Minnesota West Community And Technical College
Worthington, MNSkills
- Detailed Oriented
- Analytical and Critical Thinking
- Finance Knowledge
- Dependable and Responsible
- Multitasking
- Flexible and Adaptable
- Fast Learner
- Accountability
Timeline
Bank Assistant Vice President/ BSA Officer
1st Security Bank Of Roundup
07.2022 - Current
Bank Fraud Specialist
1st Security Bank Of Roundup
10.2019 - Current
Bank Customer Service Representative
1st Security Bank Of Roundup
04.2017 - 01.2020
Bookkeeping Administrative Assistant
Gravenhof Farms
04.1994 - Current
Associate of Applied Business -
Minnesota West Community And Technical College
Volunteer
Treasurer FFA Alumni Club
Treasurer Midland Empire Angus Association
Treasurer of Roundup Senior Parent Group
Mentor local FFA/4H kids with projects
Donate time as needed to First Presbyterian Church-Billings
Volunteer
Treasurer FFA Alumni Club
Treasurer Midland Empire Angus Association
Treasurer of Roundup Senior Parent Group
Mentor local FFA/4H kids with projects
Donate time as needed to First Presbyterian Church-Billings
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