Michelle Graves
Bowie,MD
Summary
Proven leader in healthcare management, adept at enhancing patient care and maximizing revenue through strategic partnerships and effective team collaboration at FutureCare Pineview. Excelled in office management and communication, significantly increasing admission conversions. Demonstrates exceptional problem-solving and employee supervision skills, contributing to improved operational efficiency and patient satisfaction.
Overview
17
17
years of professional experience
Work History
Clinical Admissions Director
FutureCare Pineview
02.2020 - Current
- Clinically assessed potential patients in person and by phone before potential acceptance.
- Managed admissions department employees and office functions.
- Established and enforced policies and objectives governing best admission and customer service practices.
- Facilitated productive partnerships with hospital staff such as faculty members and community organizations to increase awareness about the facility's clinical capabilities.
- Developed and maintained strong relationships with case managers, leading to increased referrals and admission conversions from local and out of state hospitals.
- Contributed to increased revenue by collaborating with other departments to maximize the benefits under PDPM reimbursement.
- Trained admissions employees on office and administration processes.
- Maintained detailed calendar of interviews, meetings and phone calls.
Regional Care Manager
FutureCare Health and MGMT
08.2014 - 02.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Communicated with healthcare providers to facilitate continuity of care.
Nursing Unit Manager
Patuxent River Health And Rehablilition Center
07.2007 - 08.2014
- Developed and distributed nursing assignments for unit employees that outlined individual and group tasks.
- Reviewed staffing patterns, quantities and nursing units' census to meet resident needs and budgetary controls.
- Evaluated and monitored care and services throughout shift to improve quality levels.
- Inventoried medications, supplies and equipment and distributed stock to patients.
- Enforced nursing practice standards and recommended unit and institution policies and procedures to boost medical care quality.
- Coordinated nursing activities and staffing with health-related, therapeutic and support services to streamline service delivery.
- Assessed staffing needs based on census fluctuations while balancing budget constraints, maintaining appropriate nurse-to-patient ratios at all times.
- Collaborated with physicians to optimize patient treatment plans, resulting in better health outcomes.
- Oversaw compliance with healthcare standards, leading to successful accreditation inspections.
- Improved team communication and effectiveness, instituting regular debriefing sessions after critical incidents.
- Streamlined nursing operations for improved efficiency and overall patient satisfaction.
- Conducted performance evaluations for nursing staff, providing constructive feedback to enhance skills and competencies.
- Reduced medication errors by implementing a thorough double-check system among nursing staff.
- Mentored and guided new nurses through their orientation process, fostering professional growth and development.
- Facilitated interdisciplinary team meetings, fostering collaborative approach to patient care.
- Improved patient satisfaction scores by actively addressing concerns and implementing necessary improvements.
Education
Associate of Science - Nursing
Allegany College of Maryland
Cumberland, MD12.2024
No Degree - LPN
HMI Regency
Arlington, VA06.2004
Skills
- Registration paperwork
- Instructional planning
- Employee Supervision
- Office Management
- Performance monitoring
- Admissions Policies
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Reliability
- Excellent Communication
Additional Information
Eligible to sit for the Registered Nurse examination on December 6, 2024
Timeline
Clinical Admissions Director
FutureCare Pineview
02.2020 - Current
Regional Care Manager
FutureCare Health and MGMT
08.2014 - 02.2020
Nursing Unit Manager
Patuxent River Health And Rehablilition Center
07.2007 - 08.2014
Associate of Science - Nursing
Allegany College of Maryland
No Degree - LPN
HMI Regency
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