Michelle Gray
TAMPA,FL
Summary
Dynamic professional with extensive experience in life and health insurance at Healthcare Solutions, adept at negotiating optimal coverage and verifying eligibility. Known for strong interpersonal skills and a commitment to client satisfaction, I excel in fostering relationships and implementing effective training processes to enhance service quality.
Overview
19
19
years of professional experience
Work History
Life and Health Insurance
Healthcare Solutions
01.2015 - 06.2018
- Manipulated color, light, texture, and shadows to make objects and characters appear lifelike.
- Explained the features, advantages, and disadvantages of various policies to promote insurance sales.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Negotiated with insurers to secure industry-leading health insurance coverage for clients.
Customer Service Representative
Greyhill & Associates
01.2012 - 01.2014
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Implemented and developed customer service training processes.
- Created and maintained detailed database to develop promotional sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Healthcare Customer Service Representative
Engagement Health
01.2009 - 01.2011
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new personnel regarding company operations, policies and services.
Asst. Fitness Manager, Group Fitness Supervisor
Oak Brook Park District
01.1999 - 01.2008
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Helped clients set and achieve health and wellness goals.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
- Coordinated marketing efforts to promote fitness and wellness programs.
- Monitored and evaluated program performance to determine value and quality.
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
Education
Associate of Science - Business Administration And Management
Robert Morris College
Chicago, Illinois05-1987
Skills
- Life and health insurance
- Insurance eligibility and verification
- Design and specification planning
- Healthy and fit
- EHR management
- Strong interpersonal skills
- Appointment scheduling
- Friendly and outgoing
- Customer follow-up
Timeline
Life and Health Insurance
Healthcare Solutions
01.2015 - 06.2018
Customer Service Representative
Greyhill & Associates
01.2012 - 01.2014
Healthcare Customer Service Representative
Engagement Health
01.2009 - 01.2011
Asst. Fitness Manager, Group Fitness Supervisor
Oak Brook Park District
01.1999 - 01.2008
Associate of Science - Business Administration And Management
Robert Morris College