Michelle Greenberg-Thiry
Clinton Township,MI
Summary
Dynamic customer service professional with extensive experience at Total Sports Complex, excelling in high-pressure environments. Proven ability to multitask and enhance guest satisfaction through effective team collaboration. Skilled in conflict resolution and maintaining accurate records, ensuring seamless operations and exceptional service delivery.
Overview
2026
2026
years of professional experience
Work History
Waitress
Wiseguys Bar and Grill
2024 - Current
Waitress/Bartender
Total Sports Complex/upper Deck Sport Bar
1996 - 2023
- Provided exceptional customer service in high-pressure environment, ensuring guest satisfaction and prompt assistance.
- Managed multiple tables efficiently, prioritizing tasks to enhance workflow during peak hours.
- Collaborated with kitchen staff to communicate orders accurately, minimizing errors and improving service speed.
- Assisted in training new team members on menu knowledge and service protocols to maintain quality standards.
Desk Clerk
Total Sports Complex/upper Deck Sport Bar
1994 - 2023
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Maintained accurate records of reservations and guest information on company software.
- Assisted in coordinating event logistics, including room setups and catering arrangements.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Collected cash for sales, party room rentals, and sports.
- Answered multi line phone in fast pace setting.
Delivery Driver
Amazon
2021 - 2022
- Delivered packages efficiently, adhering to scheduled routes and timelines.
- Utilized GPS technology to optimize delivery routes for timely service.
- Conducted vehicle inspections to ensure compliance with safety standards.
- Maintained accurate records of deliveries and customer interactions.
Personal Assistant
James Juliano
2012 - 2016
- Managed scheduling and calendar for executive meetings and appointments.
- Coordinated travel arrangements, including flights, accommodations, and itineraries.
- Managed scheduling of calendar for executive's 3 children and their sports.
- Managed household
Customer Service Representative
ISekurity
2010 - 2012
- Assisted customers with inquiries, providing accurate information regarding their coverage.
- Handled all incoming payments.
- Kept logs of all calls and built relationships with clients.
- Handled complaints with professionalism, demonstrating strong conflict resolution skills.
Education
High School Diploma -
Lanse Creuse North
Macomb, MISkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Timeline
Waitress
Wiseguys Bar and Grill
2024 - Current
Waitress/Bartender
Total Sports Complex/upper Deck Sport Bar
1996 - 2023
Desk Clerk
Total Sports Complex/upper Deck Sport Bar
1994 - 2023
Delivery Driver
Amazon
2021 - 2022
Personal Assistant
James Juliano
2012 - 2016
Customer Service Representative
ISekurity
2010 - 2012
High School Diploma -
Lanse Creuse North