MICHELLE GREENE
Magnolia,TX
Summary
Experienced Administrative Assistant with over 15 years supporting fast-paced clinics and offices. Expert in scheduling, client relations, and document management, with strong proficiency in Microsoft Excel, ADocuSign, Athena, Axon and other CRM software. Recognized for attention to detail, upholding HIPAA compliance, and fostering positive team culture. Seeking to leverage organizational and customer service skills in a dynamic administrative role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Operations Administrator
Cortica
The Woodlands, TX
01.2025 - 03.2026
- Oversaw drop off and pickup of ABA clients, documenting late arrivals and therapist callouts
- Communicated with parents to provide updates and resolve concerns
- Checked in medical appointments for two doctors and covered for the Medical Assistant as needed
- Processed payments, answered calls, and uploaded clinical documents accurately
- Maintained multiple trackers using Excel to monitor clinic operations
- Led company culture by organizing fun activities and recognition events
- Supported clinical staff by assisting with scheduling and administrative tasks
Administrative Assistant/Front Desk Scheduler
MySpot
Magnolia, TX
10.2024 - 01.2025
- Managed daily operations for a busy ABA clinic
- Scheduled appointments for 17 Registered Behavioral Therapists, 2 Behavioral Therapists, 2 BCBAs, and 19 clients
- Managed monthly clinic budget, projects, events, and inventory
- Tracked paid time off and attendance, adjusting schedules as needed for callouts
- Ran a reward program to promote teamwork among clinic staff
- Maintained client attendance records and communicated with parents
- Ensured compliance with HIPAA guidelines in all client interactions
Administrative Assistant
Robert Half
Conroe, TX
12.2017 - 10.2024
- Controlled and managed document processes to ensure accuracy and compliance
- Monitored and tracked project performance data using Excel spreadsheets
- Processed financial documents, including contracts, expense reports, and invoices
- Created and maintained spreadsheets and developed administrative and logistical reports
- Tracked and submitted employee timesheets for payroll processing
Receptionist/Legal Assistant
Jahnz & Associates, PLLC
Magnolia, TX
02.2024 - 05.2024
- Greeted visitors and provided assistance at the front desk
- Answered incoming calls, took messages, and transferred calls to appropriate staff
- Performed accurate data entry into various computer systems
- Maintained office supplies inventory and placed orders as needed
- Managed incoming mail, courier services, faxes, and document photocopying
- Provided administrative support, including typing, filing, scanning, and copying documents
- Organized conference room reservations for meetings and events
- Maintained organized filing system for confidential client information
- Scheduled and confirmed appointments, updating client records as needed
Receptionist
Dossey & Jones, PLLC
Conroe, TX
01.2023 - 01.2024
- Greeted visitors and provided front desk assistance
- Answered calls, took messages, and transferred calls to staff
- Entered data accurately into computer systems
- Maintained office supplies inventory and placed orders
- Managed mail distribution, courier services, faxes, and photocopying
- Provided administrative support, including typing, filing, scanning, and copying
- Organized conference room reservations for meetings
- Maintained confidential client files and scheduled appointments
- Updated and recorded client information to maintain accurate accounts
Inside Sales Manager
Signarama
Magnolia, TX
09.2020 - 05.2021
- Developed and implemented sales strategies to increase revenue
- Built strong relationships with key customers by addressing inquiries and resolving issues
- Created detailed proposals outlining product offerings, pricing, and delivery timelines
- Improved profit margins by managing expenses, budget, and product turns
Executive Recruiter
Keller Williams Professionals
Spring, TX
07.2018 - 04.2019
- Attended recruitment events and networked with potential hires
- Discussed compensation packages and contracts with candidates
- Worked with hiring managers to streamline orientation and post-hire processes
- Reported on recruiting metrics and recommended improvements
- Sourced and developed leads to grow recruiting base
- Collaborated with CEO to recruit experienced agents for the Market Center
Patient Care Coordinator
Hearing Life
Tulsa, OK
08.2012 - 12.2016
- Ran monthly statements to review outstanding balances and identify accounts for collections
- Accessed patient information using office software, maintaining HIPAA compliance
- Scheduled and confirmed patient appointments and procedures using Outlook
- Communicated with patients and healthcare professionals to coordinate care
Education
Arts (Associate's degree) -
Tulsa Community College
Tulsa, OKSkills
- Accounts payable Clerical experience
- Analysis skills Microsoft Office
- HIPAA regulations Directing visitor
- Hiring Documenting patient information
- Microsoft Excel Inside Sales
- Appointment scheduling Documentation
- Check processing Payroll processing Accounting
- Executive administrative support Spreadsheets Cold calling
- Phone etiquette Personal assistant experience
- Microsoft Excel and Office Suite
- HIPAA compliance Calendar management Organizational skills
- Document management and proofreading
- Staff scheduling and crew management
- Multi-line phone systems Word Invoice organization
- Administrative experience Computer skills Collections
- Recruitment Policies Expense reports Recruiting
- Research Customer service orientation
- Outlook 10-key Wills, trusts, & estate law
- Microsoft Word Communication skills Travel planning
- Office Time management Inventory and budget control
- Customer relationship management (CRM software)
- Administrative Reporting File management Scheduling
- Customer service QuickBooks Excel spreadsheets
- Data entry documentation
Certification
- CPR Certified January 2025 to January 2026 CPR
- Driver's License
- Certified Notary Public
Timeline
Front Operations Administrator
Cortica
01.2025 - 03.2026
Administrative Assistant/Front Desk Scheduler
MySpot
10.2024 - 01.2025
Receptionist/Legal Assistant
Jahnz & Associates, PLLC
02.2024 - 05.2024
Receptionist
Dossey & Jones, PLLC
01.2023 - 01.2024
Inside Sales Manager
Signarama
09.2020 - 05.2021
Executive Recruiter
Keller Williams Professionals
07.2018 - 04.2019
Administrative Assistant
Robert Half
12.2017 - 10.2024
Patient Care Coordinator
Hearing Life
08.2012 - 12.2016
Arts (Associate's degree) -
Tulsa Community College