Michelle Greeson

• Secret clearance.
• Directed and supervised a team of 10 employees in daily operations.
• Establish and maintain accounts as necessary for employees in my area.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Advanced knowledge of basic work instruction implementation.
• Advanced knowledge providing end-of-month reports and PMR data necessary for contractual obligations.
• On committee to hire employees for my area and other areas on the project.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Created new strategies for improving customer service standards within the organization.
• Reviewed reports from subordinate staff members before submitting them to senior management.
• Participated in conferences related to industry trends or organizational developments.
• Complied with company policies, objectives and communication goals.
• Fostered a positive and motivating work environment, leading to an increase in team morale.
• Prepared and presented reports on team performance, challenges, and achievements to senior management.
• Trained new employees on company policies, job duties, and performance expectations.
• Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
• Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
• Maintained positive working relationship with fellow staff and management.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Strong organization and time management skills are necessary to ensure scheduled deadlines are met.

Excellent customer service skills and neat appearance.

Required excellent communication skills, verbal and written, in order to deal with internal and external customers at all levels.

Had to be proficient in knowledge and ability to use a PC computer, the Internet, and software programs, including Microsoft Word, Excel, PowerPoint, Access, and other common office machines.

Advanced knowledge of the Department of Defense Regulation 4500-9-R, Part IV, Joint Travel Regulations, and the Defense Property System that applies to shipment and/or storage of personal property for military and civilian employees.

Verify travel orders to ensure authorization for personal and/or family travel and movement of personal property.

Counsel members on entitlements and responsibilities in accordance with regulations.

Select methods and modes of transportation.

Establish required delivery dates.

Arrange for delivery and pickup of household goods and personal effects.

Verify rates, shipment cost comparisons, cancellation listings, etc., to determine discrepancies utilizing current domestic and international rate solicitations.

Process incentive payments and/or reimbursements using the applicable government rates in effect.

Process individual/family overseas travel and port call requests.

May process Commercial Group Moves via bus or air.

Validates Government credit card charges for services provided prior to the submission of bills for payment.

Create and maintain files of current property movements and passenger movements.

Operate a computer terminal and perform various clerical duties to assist other members of the section.

May conduct mass briefings.

Additional duties may be assigned as needed to meet company and departmental goals and objectives.

Same experience as for SAWTST Inbound/Outbound Counselor as this was just a contract change.

Same experience as for SAWTST Inbound/Outbound Counselor and AOC Logistics, as this was just a contract change.

• Same experience as for SAWTST Inbound/Outbound Counselor and AOC Logistics and VT Griffin Services, Inc., as this was just a contract change.