MICHELLE GRIFFIN
Murrieta,CA
Summary
Results-driven Sales Manager with expertise in client consultation and strategic planning. Builds strong relationships to enhance customer satisfaction while implementing training programs that elevate team performance. Skilled in cultivating partnerships, retaining key accounts, and growing profit channels. Experienced in managing vendor relations and expanding territory.
Overview
18
18
years of professional experience
Work History
Sales Manager- Hybrid Remote
KPS PowerHome & Alarms
Ontario, USA
03.2021 - 05.2025
- Lead and manage a high-performing sales team, setting revenue targets, quotas, and performance strategies
- Oversee sales operations including pricing strategy, promotions, and performance reporting
- Developed sales strategies to enhance customer engagement and satisfaction.
- Cultivated relationships with clients, resulting in increased repeat business and customer loyalty.
- Trained and mentored team members on effective sales techniques.
- Conducted regular performance reviews to identify strengths and areas for improvement, fostering team effectiveness.
- Developed and implemented onboarding and training programs for new hires, enhancing ramp-up efficiency and integration into team.
- Conduct in-depth consultations with new homebuyers, designing customized low-voltage and home automation solutions
Site Supervisor
Rady Children’s Physician Management Services
Temecula, USA
03.2013 - 07.2015
- Supervised daily operations, ensuring adherence to health and safety regulations for optimal patient care.
- Managed daily operations of a medical office including staffing, scheduling, and workflow coordination
- Recruited, trained, and supervised clinical and administrative staff
- Managed physician schedules, travel, and expense reporting
- Oversaw payroll, inventory, marketing initiatives, and patient relations
- Ensured strict compliance with HIPAA and handled sensitive patient and insurance matters
- Coordinated large-scale site development projects, working closely with corporate leadership on budgeting and planning
Office Manager
Pinnacle ENT Services
Murrieta, USA
07.2011 - 10.2012
- Built a medical practice from the ground up, including operations, staffing, and systems implementation
- Managed credentialing, insurance contracting, and negotiated hospital agreements to streamline operations
- Implemented EMR systems while overseeing billing, payroll, and budgeting processes for improved accuracy
- Developed and executed marketing strategies to grow patient volume
- Performed both administrative leadership and hands-on clinical support
- Trained new administrative staff on office procedures and software systems.
- Implemented office policies to ensure compliance with healthcare regulations.
- Assisted in budgeting and tracked office expenses to ensure financial accountability
Back Office Manager / Medical Assistant
Pacific Heart Medical Group
Murrieta, USA
10.2007 - 07.2011
- Oversaw daily operations for multi-provider cardiology practice, ensuring smooth workflow and optimal patient care
- Served as NextGen EMR trainer, developing templates and implementing systems across affiliated offices
- Coordinated surgical scheduling for inpatient and outpatient procedures, enhancing access to timely surgical interventions
- Provided direct patient care and clinical support
Medical Administrative Assistant
Pacific Heart Medical Group
Murrieta, USA
10.2007 - 07.2011
- Created standardized patient intake systems used across multiple offices
- Managed credentialing, negotiated insurance contracts, and established provider agreements
- Supported payroll processing, developed budget plans, and coordinated administrative operations
Education
Chaffey College
CAHigh School -
Los Osos High School
Skills
- Sales Leadership
- Revenue Growth
- Client Consultation
- Needs Analysis
- Strategic Planning
- Performance Tracking
- Team Development
- Training Programs
- Operations Improvement
- Process Improvement
- CRM
- Microsoft Office Suite
- Low Voltage Systems
- Home Automation Systems
- EMR Systems
- Medical Office Management
- Medallion
Timeline
Sales Manager- Hybrid Remote
KPS PowerHome & Alarms
03.2021 - 05.2025
Site Supervisor
Rady Children’s Physician Management Services
03.2013 - 07.2015
Office Manager
Pinnacle ENT Services
07.2011 - 10.2012
Back Office Manager / Medical Assistant
Pacific Heart Medical Group
10.2007 - 07.2011
Medical Administrative Assistant
Pacific Heart Medical Group
10.2007 - 07.2011
Chaffey College
High School -
Los Osos High School