Michelle Grube
Sierra Vista,AZ
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, notably at Circle K Corp. Excels in problem-solving and organizational skills, driving efficiency and team collaboration. Demonstrates a friendly, positive attitude while adeptly managing multiple priorities, significantly improving operational workflows. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Instacart
Maplebear Inc. DBA Instacart
02.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Lead CSR
Circle K Corp
12.2021 - 11.2023
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Utilized CRM tools effectively to manage client information, streamline workflows, and track progress towards goals.
- Implemented feedback from customers to improve processes and enhance overall user experience.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Relief Manager
Public Storag
11.2019 - 05.2020
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Spearheaded initiatives for continuous process improvements, resulting in more efficient operations across various departments.
- Coordinated special events within the store location to generate interest from customers while promoting brand awareness.
- Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
- Ensured a clean and well-organized store environment for an improved shopping experience.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Delivery Driver
English Paint & Supply
08.2019 - 08.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
Cashier, Delivery Driver
Diamond Vogal
01.2019 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Cashier
Sams Club
10.2018 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Soapy Janes
08.2018 - 09.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Waitress
Red Rooster Restaurant
09.2012 - 12.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Farmington High School
Farmington, NM05.1986
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Computer Skills
- Organizational Skills
- Attention to Detail
Timeline
Instacart
Maplebear Inc. DBA Instacart
02.2022 - Current
Lead CSR
Circle K Corp
12.2021 - 11.2023
Relief Manager
Public Storag
11.2019 - 05.2020
Delivery Driver
English Paint & Supply
08.2019 - 08.2019
Cashier, Delivery Driver
Diamond Vogal
01.2019 - 07.2019
Cashier
Sams Club
10.2018 - 12.2018
Cashier
Soapy Janes
08.2018 - 09.2018
Waitress
Red Rooster Restaurant
09.2012 - 12.2017
High School Diploma -
Farmington High School
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