Michelle Guidry
Conway,AR
Summary
I'm an experienced banking professional with superior attention to detail and highly ethical nature. I'm dedicated to maintaining optimal security and customer satisfaction while getting to know every single customer I have. I'm a stellar team player with strong organizational skills and I have the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Consumer Banker Relationship Specialist
Bank OZK
Maumelle, AR
05.2024 - Current
- Navigated complex transactions with attention to detail, ensuring accuracy and compliance with regulations.
- Consistently delivered exceptional service, earning recognition as a top-performing Consumer Banker and contributing to overall team success.
- Enhanced customer satisfaction by providing personalized financial solutions and expert advice.
- Developed in-depth understanding of bank policies, procedures, and regulatory requirements, ensuring consistent adherence across all tasks performed.
- Identified opportunities for sales growth, successfully promoting banking products to prospective customers.
- Streamlined account opening processes, reducing wait times for new customers.
- Assisted branch manager in conducting risk assessments analysis which led to an improved understanding of potential vulnerabilities within the Consumer Banking division.
- Managed high-value client relationships, maintaining trust and exceeding expectations with exceptional service levels.
- Assisted customers with banking needs and inquiries.
Teller Supervisor/Universal Banker
Lakeside Bank
Lake Charles, LA
09.2021 - 04.2024
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoted bank's products and services by consistently cross-selling to customers.
- Examined tellers' reports of daily transactions for accuracy.
- Trained new hires on customer service policies and procedures.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Supervised Teller line making sure work was done correctly and customer service was top notch.
Universal Banker/Head Vault Teller
JD Bank
Lake Charles, LA
04.2018 - 09.2020
- Educated customers on use of banking website and mobile apps.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced staff and vault at end of day and secured money in accordance with established procedures.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
Church Accountant
New Life Tabernacle
Jennings, LA
01.2008 - 04.2018
- Prepared working papers, reports and supporting documentation for audit findings.
- Provided journal entries and performed accounting on accrual basis.
- Tracked funds, prepared deposits and reconciled accounts.
- Maintained integrity of general ledger and chart of accounts.
- Collected and reported monthly expense variances and explanations.
Secretary
Metal Outlet
Jennings, LA
10.2009 - 04.2012
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Banking
Community Banker University
High School Diploma -
Jennings High School
05.2009
Skills
- Staff Management
- Change Orders
- Teller Trainer
- Safe Deposit Box Oversight
- Product and Service Sales
- Customer Relationship Management
- Cash Supply Orders
- Identity Verification
- Secure Bank Vaults
- Customer Engagement
- Bank Secrecy Act
- Resolving Customer Issues
- Cash Auditing
- Manage Customer Accounts
- Team Cooperation
- Balance Verification and Reconciliation
- Transaction Error Identification
Timeline
Consumer Banker Relationship Specialist
Bank OZK
05.2024 - Current
Teller Supervisor/Universal Banker
Lakeside Bank
09.2021 - 04.2024
Universal Banker/Head Vault Teller
JD Bank
04.2018 - 09.2020
Secretary
Metal Outlet
10.2009 - 04.2012
Church Accountant
New Life Tabernacle
01.2008 - 04.2018
Banking
Community Banker University
High School Diploma -
Jennings High School