Michelle Gunawan
Alexandria,VA
Summary
Highly-motivated hotelier with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Kinfolk Southern Kitchen
Washington, DC
03.2024 - Current
- Engaging with guests to take orders and explaining the menu, as well as giving recommendations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve guests.
- Assisting in opening as well as closing duties.
- Utilized POS systems for order taking and processing payment.
Server
Mandu
Washington, DC
11.2023 - 05.2024
- Provided exceptional service to high volume of daily customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Utilized POS systems for order taking and processing payments.
Captain Server
Del Mar DC - Fabio Trabocchi Restaurants
Washington, District of Columbia
08.2022 - 09.2023
- Providing exceptional service to ensure guests have a memorable experience
- Having in-depth knowledge of the food and wine list, and being able to make recommendations.
- Engaging with customers to take orders and explaining the menu
- Keeping tables clean and tidy by clearing dirty dishes and resetting them for the next course
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Utilized POS systems for order taking and processing payments.
Sales Coordinator Wedding & Social Event
FOUR POINTS BY SHERATON MANADO
Manado, Sulawesi Utara
07.2020 - 12.2020
- Designed contracts, collected fees and booked venues for events.
- Created program activities, agendas and budgets based on client requirements.
- Attended and participated in industry events.
- Organized guest support services for guests to meet accommodation, transportation and service needs.
- Worked with professional and trade associations to create memorable and successful events.
- Followed local regulations for events and obtained necessary permits.
Pastry Cook
FOUR SEASONS RESORT BALI AT JIMBARAN BAY
Jimbaran, Bali
01.2019 - 06.2019
- Assisted with plating and serving desserts.
- Maintained kitchen order and cleanliness by moving stock between storage and station in addition to sanitizing surfaces.
- Answered customer product-related questions by providing ingredients and preparation information.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
Waitress & Hostess
SOFITEL BALI NUSA DUA
Nusa Dua, Bali
09.2018 - 10.2018
- Greeted incoming guests to escort to assigned dining area and present menus.
- Presented food and beverages to guests at tables.
- clearing up tables and setting for the next guests.
Pastry Cook
ARYA DUTA MANADO
Manado, Sulawesi Utara
04.2017 - 06.2017
- Prepare all pastries and baked goods, including croissants and breads, specialty cakes, and desserts as require
- Answered customer product-related questions by providing ingredients and preparation information.
- Carried out daily kitchen prep and closing duties with station setup, breakdown and organization.
- Maintained kitchen order and cleanliness by moving stock between storage and station in addition to sanitizing surfaces.
Education
Hospitality Management - Tourism
Bali Tourism Polytechnic
Nusa Dua, Badung10-2021
Skills
- Communication
- Teamwork
- Customer Service
- Fine Dining Experience
- Wine Service
Certification
- Certificate of Competence in Food & Beverage, 12/2019 - 12/2022
- Certificate of Competence in Front Office, 12/2021 - 12/2024
Organizations
- International Monetary Fund - Server and hostess in Sofitel Bali Nusa Dua Beach Resort
- INHEIC - International Hospitality Entrepreneurship & Innovation Conference - Committee of Publication and documentation role as Public Relation and Editor in Bali Tourism Polytechnic
Hobbies and Interests
- Travel
- Events
- New Trend
- Hospitality Service
- Thesis
Languages
English
Full Professional
Indonesian
Native/ Bilingual
Timeline
Server
Kinfolk Southern Kitchen
03.2024 - Current
Server
Mandu
11.2023 - 05.2024
Captain Server
Del Mar DC - Fabio Trabocchi Restaurants
08.2022 - 09.2023
Sales Coordinator Wedding & Social Event
FOUR POINTS BY SHERATON MANADO
07.2020 - 12.2020
Pastry Cook
FOUR SEASONS RESORT BALI AT JIMBARAN BAY
01.2019 - 06.2019
Waitress & Hostess
SOFITEL BALI NUSA DUA
09.2018 - 10.2018
Pastry Cook
ARYA DUTA MANADO
04.2017 - 06.2017
Hospitality Management - Tourism
Bali Tourism Polytechnic
- Certificate of Competence in Food & Beverage, 12/2019 - 12/2022
- Certificate of Competence in Front Office, 12/2021 - 12/2024
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