Michelle Guyette
New London,WI
Summary
Associate's Degree in Human Services with experience working with diverse individuals; displaying empathy and maintaining safe working environments. Efficient billing professional with 5 years of experience. Productive and diligent with a passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Billing Specialist
Sherman Counseling
06.2022 - Current
- Open Mail – Scan, name, sort, distribute to correct people or departments
- Process credit card letters to clients account
- Apply clients checks to their account
- Answer phone calls from client's and help with questions or problems with accounts
- Correct client's accounts with problems
- Submit tickets for issues that I do not have access to
- Print, review, fold, stamp and stuff envelopes and send out statements
- Go through system to correct for our self pay, no show, and late cancel accounts with correct amounts.
Medical Billing Specialist
Valley Medical Billing
10.2020 - 07.2021
- Submitted provider billing for patients to the clearing house
- Applied payments from insurance and patient payments to their account
- Contacted insurance companies about payments or denials
- Resubmitted claims for reprocessing
- Took payments from patients
- Ran reports for providers billing and reports for deposits to send to providers
- Answered questions about billing, insurance, or account information.
Customer Service Representative
Areotek
03.2020 - 10.2020
- Provided Providers with how the payment information, patient responsibility
- Provided answers to questions about how plan works, and if there are authorizations.
Senior Customer Service Representative
United Health Care
03.2019 - 03.2020
- Provided customers with their plan benefits and questions about their benefits, and plan
- Called different campaigns to inform them of different events going on in their community.
Client Service Representative
Areotek
02.2019 - 03.2019
- Provided answers for customers about their 2290's
- Helped support customers with filling out their 2290's.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
Education
Associate of Applied Science - Human Services
Rasmussen College
Appleton, WI08.2017
Skills
- Interpersonal Communication
- Organization
- Time Management
- Good Customer Service Skills
- Excel
- Documentation
- Power Point
- Microsoft Office
- Payment Posting
- Billing Systems and Software
- Insurance Verification
- Collection Practices
- Patient Account Management
- HIPAA Compliance
Timeline
Billing Specialist
Sherman Counseling
06.2022 - Current
Medical Billing Specialist
Valley Medical Billing
10.2020 - 07.2021
Customer Service Representative
Areotek
03.2020 - 10.2020
Senior Customer Service Representative
United Health Care
03.2019 - 03.2020
Client Service Representative
Areotek
02.2019 - 03.2019
Associate of Applied Science - Human Services
Rasmussen College
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