Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Tara Branigan

Chicago,IL

Summary

Over the past 8 years I have been very successful at satisfying customer needs while tackling daily office priorities. I have managed over 750 customer calls a day,handling their accounts and de-escalating them with resolutions to their problems. I am an enthusiastic administrative expert offering 4 years of experience in leading day-to-day activities while supporting long-range business goals. I am dedicated to boosting productivity through strategic planning and resource management with focus on continual process improvements. I am also very skilled at keeping supplies and equipment organized and mission-ready. I am very computer-savvy and organized with hardworking and responsible mindset. I am an expert at Microsoft Excel,Google Suites,Google Docs,Power Points (both Microsoft and Google).I'm well-versed in Army policies and procedures. I am creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. I am hardworking team-player with expertise completing various clerical tasks and offering staff support. I'm very punctual and productive professional when working with little to no supervision. I have been commended for cultivating positive work culture by cheerfully interacting with staff and customers, and overall I am very passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Billing Specialist

Comcast
05.2023 - 08.2023
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Monitored customer accounts to identify and rectify billing issues.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Processed and verified invoices to secure accuracy of billing information.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Developed and maintained billing procedures to make timely payments.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.

Customer Service Manager

Verizon
08.2019 - 03.2023
  • Managed over 750 customer calls per day.
  • Increased sales by 88%.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Responded to customer requests for products, services, and company information.
  • Managed timely and effective replacement of damaged or missing products.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Implemented and developed customer service training processes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Investigated and resolved accounting, service and delivery concerns.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Increased team productivity by providing ongoing training and support to customer service representatives.

Data Entry Specialist

Capital One
02.2017 - 06.2019
  • Built and maintained tracking databases for variety of measuring aspects.
  • Produced monthly reports with advanced Excel spreadsheet functions.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Maintained files, records and chronologies of entry activities.
  • Identified data entry errors and reported to necessary departments.
  • Managed workflow scheduling, data entry, and accuracy verification for large data projects.
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.

Education

High School Diploma -

South Shore International College Prep
1955 E 75th St

Bachelor of Science - Business Administration And Management

Manchester University
North Manchester, IN
12.2023

Skills

  • Ability to problem solve
  • Ability to work with others
  • Ability to process change and adjustments quickly
  • Good at organization and maintenance
  • Excellent with customer service and communication overall
  • Team Player
  • Leadership Skilled
  • Flexibility
  • Verbal and written communication
  • Point of sale knowledge
  • Customer engagement
  • Interactive communication skills
  • Expert in Excel
  • Scheduling and calendar management
  • Data entry
  • Active listening
  • Work ethic
  • Multi-line telephone skills
  • Organization and efficiency
  • Recordkeeping and bookkeeping
  • Microsoft Office Expert
  • Multitasking and prioritization
  • Customer Service
  • Quality Assurance
  • Problem-solving abilities
  • Data entry
  • 40 WPM Typing Speed
  • Google Chrome Software Expert
  • IT Service Management
  • Desktop Technical Support
  • Help Desk Operations

Affiliations

  • Member, United States Army, 2019 to Current

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved issues which led to results.
  • Supervised team of 82 staff members.
  • Collaborated with team of 82 in the development of my unit.
  • Recognized by customers and company's for expedient and effective service.
  • Responded to over 67 customer inquiries each day.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.

Certification

Logistics in Unit Supply

  • Certified Medical Administrative Assistant (CMAA)
  • Association for Project Management (APM)

Timeline

Billing Specialist

Comcast
05.2023 - 08.2023

Customer Service Manager

Verizon
08.2019 - 03.2023

Data Entry Specialist

Capital One
02.2017 - 06.2019

High School Diploma -

South Shore International College Prep

Bachelor of Science - Business Administration And Management

Manchester University

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Tara Branigan