Michelle Guzman
Springfield,OR
Summary
Dynamic and compassionate professional with extensive experience in customer service and healthcare. At Gateway Gardens Assisted Living, I excelled in medication administration and training, ensuring compliance and enhancing patient care. Skilled in problem-solving and teamwork, I am dedicated to delivering exceptional support and fostering a positive environment for clients and colleagues alike. I am part of the schools PTO supports school staff and students through fundraising, event planning, and classroom assistance. For the past 6 years I am a AYSO soccer coach and referee volunteer.
Overview
17
17
years of professional experience
Work History
Tanning Consultant
Tan Republic
Springfield
12.2023 - Current
- Executed sales strategies to promote and sell tanning packages, lotions, and accessories.
- Educated clients on skin types, optimal UV exposure levels, and safe tanning practices.
- Executed thorough cleaning, sanitization, and maintenance of tanning beds, rooms, and salon facilities.
- Assisted guests with greetings and appointment scheduling. Conducted salon tours to familiarize clients with services offered. Provided support to ensure a welcoming environment.
- Provided technical assistance by operating tanning equipment and resolving troubleshooting issues.
Customer Service Representative
Health Net of Oregon
Springfield, OR
04.2019 - 04.2021
- Provided exceptional customer support through effective communication and problem-solving strategies.
- Resolved complex inquiries using Health Net systems, ensuring timely and accurate information delivery.
- Educated customers on health plan options and benefits to enhance understanding and satisfaction.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- manage insurance company inquiries, resolves service problems, documents customer requests, and finalizes policy adjustments.answering members and providers emails and phone calls
CNA
Gateway Gardens Assisted Living
Eugene, OR
12.2017 - 04.2019
- Provided compassionate care to residents, ensuring comfort and safety in daily activities.
- Assisted nursing staff with medical procedures and documentation to enhance patient care quality.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Trained new CNAs on best practices and compliance with health regulations, fostering team efficiency.
- Worked in fast-paced environment As a CNA and Medication Aide Assisting with personal care: bathing and grooming, dressing, toileting, and exercise.General health care: overseeing medication and prescriptions usage, appointment reminders and administering medicine.
- Mobility assistance: help with getting in and out of a wheelchair, car or shower.
- Personal supervision: providing constant companionship and general supervision.
- Care for the elderly: orienting or grounding someone with Alzheimer’s disease or dementia, relaying information from a doctor to family members.As a medication aide.Using elder mark/ EMAR system .
- Deliver routine daily medications, either prescription or non-prescription, to patients. Coordinate with different nurses to assist with patient care and medications. Follow written or verbal instructions on how to manage medications. Record medication dosages and times.Observe patients and document changes in their condition.Gather samples for analysis. Ensure equipment is routinely inspected and cleaned. Uphold all health and safety standards. Respond to patient emergency call signals.
- Health monitoring: following a care plan and noticing any changes in the individual’s health, recording and reporting any changes in ADLs.
- As a back up supervisor answering phone calls, monitoring staff, certified trainer, handling emergencies.working under/ helping administration and nursing
Medication Aide/Supervisor
Gateway Gardens Assisted Living
Eugene, OR
08.2010 - 11.2015
- Oversaw medication administration to residents, ensuring adherence to safety protocols and personalized care plans.
- Oversaw and recorded residents' health conditions, promptly reporting significant changes to nursing staff.
- Facilitated training sessions for new medication aides on medication administration procedures and regulatory standards.
- Facilitated collaboration with healthcare teams to design tailored medication schedules for residents.
- General health care: overseeing medication and prescriptions usage, appointment reminders and administering medicine.Mobility assistance: help with getting in and out of a wheelchair, car or shower.Personal supervision: providing constant companionship and general supervision.Care for the elderly: orienting or grounding someone with Alzheimer’s disease or dementia, relaying information from a doctor to family members.As a medication aide.Using elder mark/ EMAR system .Deliver routine daily medications, either prescription or non-prescription, to patients. Coordinate with different nurses to assist with patient care and medications.
- Follow written or verbal instructions on how to manage medications. Record medication dosages and times.Observe patients and document changes in their condition.Gather samples for analysis. Ensure equipment is routinely inspected and cleaned. Uphold all health and safety standards. Respond to patient emergency call signals.Health monitoring: following a care plan and noticing any changes in the individual’s health, recording and reporting any changes in ADLs.supervisor answering phone calls, monitoring staff, certified trainer, handling emergencies.working under/ helping administration and nursing.
Cashier
Winco Foods
Springfield, OR
08.2009 - 08.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Balanced cash drawers accurately at the end of each shift.
- Collaborated with team members to maintain store organization and cleanliness.
Education
High School Diploma -
Springfield High School
Springfield, OR06.2009
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Emotional support
- Compassionate care
- Personal care
Timeline
Tanning Consultant
Tan Republic
12.2023 - Current
Customer Service Representative
Health Net of Oregon
04.2019 - 04.2021
CNA
Gateway Gardens Assisted Living
12.2017 - 04.2019
Medication Aide/Supervisor
Gateway Gardens Assisted Living
08.2010 - 11.2015
Cashier
Winco Foods
08.2009 - 08.2010
High School Diploma -
Springfield High School